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Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction [Paperback]

By William Byham (Author) & Jeff Cox (Author)
Our Price $ 11.20  
Retail Value $ 16.00  
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Item Number 157168  
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Item description for Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction by William Byham & Jeff Cox...

Using hands-on examples, a motivational manual offers managers specific principles--with wide-ranging applications--for revitalizing their companies and increasing their employees' productivity by inspiring them with a sense of responsibility and creativity. Original.

Publishers Description
Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive? The answer is empowerment. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they " own" their jobs. It's all here, in an accessible guide for the successful managers of tomorrow.

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Item Specifications...

Studio: Ballantine Books
Pages   212
Est. Packaging Dimensions:   Length: 0.5" Width: 5.25" Height: 8.25"
Weight:   0.4 lbs.
Binding  Softcover
Release Date   Nov 11, 1997
Publisher   Ballantine Books
Edition  Revised  
ISBN  0449002829  
ISBN13  9780449002827  

Availability  163 units.
Availability accurate as of Oct 23, 2016 11:49.
Usually ships within one to two business days from La Vergne, TN.
Orders shipping to an address other than a confirmed Credit Card / Paypal Billing address may incur and additional processing delay.

More About William Byham & Jeff Cox

Register your artisan biography and upload your photo! Byham is president and cofounder of Development Dimensions International, which specializies in helping clients improve their business performance by aligning people strategies with business strategies.

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Reviews - What do customers think about Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction?

Zapp  Jan 2, 2008
Not the issue I thought when ordered but still useful for general message of the ZAPP theroy
love to read  Aug 25, 2007
I used this in training sessions with my managers. Great book and worth reviewing/re-reading from time to time.
Easy Lessons Equal Coachable Moments  Feb 24, 2007
The reason I like this book is that it breaks many management and supervisory roles into very simple actions that create perfect coaching goals. As a Leadership Coach I am able to use samples of this book to assist in drawing a picture of the behaviours that we want our managers and supervisors to perform; (Much more fun than our current list of competencies.) The book is not quite as strong when discussing organizational change but it does demonstrate that all organizational change must start at the base of the organization with support from the Top. A simple read with great messages.
One of the Top Little Business Books with Big Impact according to About: Human Resoures  Jan 31, 2007
According to Susan Heathfield, editor of About: Human Resources, Your Guide to Human Resources Newsletter: This continuing favorite may be hard to find but it's worth the search. Join a supervisor who is transported to a state in which he can suddenly "see" the real impact his actions have on whether staff is enabled to think, contribute, and find meaning in work. Experiment and learn with him as he changes.
Perfect for new managers & supervisors  Jan 11, 2007
This quick read brings valuable insight for new managers in a fun manner. The author's use of corporate characters and the personas employees take on are right-on for many typical business scenarios. If you are looking to improve employee satisfaction and grow as a manager, this book may provide insight and spur ideas of your own to implement.

It's highly recommended for clients of Battson Coaching who are first-time managers.

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