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Kundenorientierte Prozessverbesserungen: Konzepte und Fallstudien [Hardcover]

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Item description for Kundenorientierte Prozessverbesserungen: Konzepte und Fallstudien by Werner Jammernegg...

Kundenanforderungen und Kundenzufriedenheit sind Ausgangspunkt fr die Gestaltung bzw. Reorganisation der Geschftsprozesse eines Unternehmens. Das vorliegende Buch zeigt auf, wie kundenorientierte Prozessverbesserungen durchgefhrt werden, um die Wettbewerbsfhigkeit zu strken. Dabei gehen die Autoren besonders auf die Erhebung von Kundeninformationen, die Bestimmung von Schlsselprozessen und die Prozessbewertung ein. Der zweite Teil des Buches enthlt Fallstudien mit kleinen und mittleren Unternehmen der Eisen- und Stahlverarbeitenden Industrie, der Elektro-, der Konsumgter- und der Textilindustrie. In diesen Fallstudien werden die Bausteine des im ersten Teil behandelten Konzepts praxisnah dargestellt.

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Item Specifications...

Pages   262
Est. Packaging Dimensions:   Length: 9.45" Width: 6.46" Height: 0.75"
Weight:   1.13 lbs.
Binding  Hardcover
Release Date   Apr 23, 2001
Publisher   Springer
ISBN  3540418385  
ISBN13  9783540418382  

Availability  115 units.
Availability accurate as of May 27, 2017 12:44.
Usually ships within one to two business days from La Vergne, TN.
Orders shipping to an address other than a confirmed Credit Card / Paypal Billing address may incur and additional processing delay.

More About Werner Jammernegg

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Product Categories

1Books > Foreign Language Books > German > All German Books
2Books > Foreign Language Books > German > Nonfiction
3Books > Foreign Language Books > German > Professional & Technical
4Books > Subjects > Business & Investing > Management & Leadership > Management

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