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The Professional Service Firm50 (Reinventing Work): Fifty Ways to Transform Your "Department" into a Professional Service Firm Whose Trademarks are Passion and Innovation! [Hardcover]

By Tom Peters (Author)
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Item description for The Professional Service Firm50 (Reinventing Work): Fifty Ways to Transform Your "Department" into a Professional Service Firm Whose Trademarks are Passion and Innovation! by Tom Peters...

Offers advice on selecting clients, organizing projects, reviewing current work, attracting the best employees, and creating effective marketing

Publishers Description
Transform white collar departments into "professional service firms" whose sole, powerful asset is knowledge.

Idea: You are boss of a 23-person finance department in a division of a big company.  Or, rather, you were boss of the finance department.  Now, per our suggestion-model, you are Managing Partner, Finance Inc., a full-fledged professional service firm which is a wholly owned subsidiary of your division.

Goal: Learn from the best professional service firms!  Transform your unit!  Today, even after re-engineering done well, the "department" doesn't look much like McKinsey, Andersen or Chiat Day.  (And that's an understatement!)

Aim, in short: Cool people (call them "talent") working on cool projects with cool clients.  The aim redux: A cool Finance/Purchasing, IS, HR, Sales department. Why not?

The cool professional service firm is just that: cool people/talent, a portfolio of cool projects, cool clients.  Period.  It's only asset -- literally -- is brains. It's only product is projects. It's only aim is truly memorable client service.

So step #1, then, is the organization (PSF) . . . transforming "departments" in which white collar folks work into way cool professional sercie firms adding way cool value by doing way cool "stuff".

Peters discusses making the most of presentations, working with outsiders on market analysis, how to imporve brainstorming meetings, how to develop relationships with clients and get the most out of them.

50 of Tom Peters's trademark insights on how to get the most our of your department.

See also the other 50List titles in the Reinventing Work series by Tom Peters -- The Brand You50 and The Project50 -- for additional information on how to make an impact in the professional world.
Tom Peters continues to be in constant demand for lectures and seminars. In addition to researching and writing his books, he travels more widely than ever to monitor and observe the business environment worldwide. The founder of the Tom Peters Group in Palo Alto, California, he lives mostly on American Airlines, or with his family on a farm in Vermont or an island off the Massachusetts coast.
The White Collar Revolution will envelop 90+ percent of us. And quickly. The commonplace, if traumatic, changes that came to the factory, the distribution center, and the London docks are now racing toward the relatively unscathed world of "purchasing," "finance," "HR," "IT," etc.

Of course, we had "re-engineering" and "downsizing" in the nineties. But truth is, work in finance today looks about the way it did decades ago. We pass "papers" -- electronically, to be sure -- but the topics are about the same. And the processing delays are maddening as ever. As are the petty tyrants who oversee the processes. (Witness Dilbert's monumental popularity; the comic strip depicts my dad's day in the Credit and Collections Dept. at the Baltimore Gas & Electric Company, circa 1955, as accurately as it captures white collar world at the millennium's turn.)

But -- I repeat -- all that is about to change. So-called Enterprise Resource Planning systems from SAP, PeopleSoft, Baan, et al. will hit high gear within the next decade. Clumsy knowledge management and knowledge-sharing systems will gather a full head of steam . . . or, should I say, a light-speed flow of bits.

Those of us in jeopardy -- 90+ percent, don't forget! -- must invent a new game. A hot game that transforms "accounting" from the butt of a million jokes about "useless overhead," "purposeful obfuscators," and "petty bureaucrats" to the . . . ta da . . . scintillating center of value added through knowledge capital accumulation.

Sound too grand for you? Fine.

But . . . then . . . what's the (your) alternative?

An Answer/T-h-e Answer?

I contend there is an alternative, an answer even. And that is -- and long has been -- right under our collective noses. To wit: the "real" Professional Service Firm, or PSF. A la McKinsey & Co., Chiat/Day, Arthur Andersen. And Andersen Consulting. IDEO. And EDS. Pricewaterhouse -- Coopers. Kleiner Perkins Caufield & Byers. Wilson, Sonsini, Goodrich & Rosati. Etc.

These firms can be tiny . . . or huge. (EDS employs well over 100,000 people.) But regardless of size, they perform pure intellectually based services, own damn little in the way of hard assets, and sometimes deposit billions of $$$$ on the bottom line. They do Good Work. Valuable Work. And, often, Important Work.

Moreover, Life in a PSF is about as far a cry from DilbertDrones in DrearyVille (a.k.a. "Departments") as one can imagine.

So why have we left these firms out in the cold for so long? Why haven't we studied them? (We haven't. Period.) I think there is an answer. In short: We didn't take them seriously! When I joined McKinsey & Co. in 1974, the consultants . . . and lawyers . . . and accountants and ad agency denizens were considered the bloodsuckers, the parasites living off the sweat of real men's -- USW, UMW, and UAW members' -- brows.

And then a funny thing happened.

We woke up one morning and discovered . . . we'd won!

The economy had taken a 180-degree turn. Bill Gates was the richest man in the world . . . and the "soft guys," the "service guys," ruled. From Hollywood to Silicon Valley . . . to a revived (branding uber Alles!) Madison Avenue.

And so we started jawing about "virtual organizations" and "knowledge capital accumulation." Exotic, new stuff. And we imagined that we had to invent a brand-new wheel.

Not so!

I'll be the first to acknowledge that there are crappy professional service firms . . . just as there are incompetent retailers and second basemen who bat .200. But the pick of the litter -- just as with retailing -- have a lot to teach us. Teach us about, say, scintillating projects that add value. I.e.: Work that Matters!

THE "Model"

Our model is simple. And it will be expanded upon in this book and others in this 50List series. To wit:
Point-of-impact for this millennial meteor: the white collar worker (a.k.a.: you, me!).
Those who survive -- on or off a corporate payroll -- will jettison (almost) everything they've learned and (1) adopt the attributes/attitudes of a PSF/Professional Service Firm. (The subject of this book.) They will behave as (2) de facto (if not yet de jure) independent contractors, or what I call Brand Yous. (Please see the Brand You50.) I.e., survivors will "be" a product . . . and exhibit clear-cut distinction at . . . s- o-m- e-t-h-i-n-g. And (3) the bottom line or base element for the PSF, Brand You, and the White Collar Revolution: the Project. (Please see the Project50.)

Exciting "Bottom Line"

So that's the crux of the story!


Transforming work!

Performing Work that Matters!

Becoming Brand You!

Living in a scintillating Professional Service Firm . . . a Department that Matters!

We think that this logical case for transforming work is airtight. So join us on this . . .

Adventure Toward Work that WOWs!: Brief User's Guide

What follows is a portrait. A portrait of a "Department" transforming itself into a full-fledged Professional Service Firm. The aspirations are grand. The challenges are enormous.

Even if the logic rings true and the heart is willing, can you expect to pull off "all this stuff" (among other things, some 200 "To Do's")?


What you can do:
*        Treat this as the portrait it is. Imagine a Different World for your "Dept." Talk with colleagues about the portrait that does emerge . . . and your collective aspirations. (We urge you to dream!)
*        Go through the Main List of 50+ items and select, using some ranking scheme, 10 that make the most sense for you and your colleagues. (That are most important . . . and that are surprising/provocative.) Discuss the 10.
*        Select a couple of action steps (To Do's) from each of the 10 selected items. Find a Volunteer Champion, and consider an action plan for going after each one.
*        Alternatively, assign priorities to each of the seven sections in the book. Choose a Discussion Leader for each section. Once every two weeks, say, schedule a session to review a selected section; perhaps invite a relevant outsider to talk about the content. Consider practical Next Steps at the end of each discussion session.

There are 100 other ways to skin this cat. My point: We don't expect you to bite off the entire challenge in one crunchy chomp. We do hope you'll consider some scheme -- of your choosing -- for walking through the content in a measured way.

Who Is This Book For?

The idea of "PSF 50": Turning a "Dept." into a full-fledged, WOW-Project-obsessed Professional Service Firm. So . . . does that mean this is a book for bosses? Yes. And no.

Yes:The key idea is that the HR Dept. head is now . . . Managing Partner, HR Inc. No: We will all -- survivors! -- inhabit PSFs. We all must learn the ways of these exceptional institutions, and thence create mini-PSFs in every setting we inhabit. The PSF "mindset" is as appropriate/important to the neophyte 23-year-old professional as it is to that Department Head, age 43.

Promise Angels is dedicated to bringing you great books at great prices. Whether you read for entertainment, to learn, or for literacy - you will find what you want at!

Item Specifications...

Studio: Knopf
Pages   240
Est. Packaging Dimensions:   Length: 7.1" Width: 4.43" Height: 0.88"
Weight:   0.57 lbs.
Binding  Hardcover
Release Date   Sep 21, 1999
Publisher   Knopf
ISBN  0375407715  
ISBN13  9780375407710  

Availability  0 units.

More About Tom Peters

Register your artisan biography and upload your photo! Tom Peters continues to be in constant demand for lectures and seminars. In addition to researching and writing his books, he travels more widely than ever to monitor and observe the business environmentworldwide. The founder of the Tom Peters Group in Palo Alto, California, he lives mostly on American Airlines, or with his family on a farm in Vermont or an island off the Massachusetts coast."

Tom Peters has published or released items in the following series...
  1. Reinventing Work

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Product Categories

1Books > Subjects > Business & Investing > General
2Books > Subjects > Business & Investing > Industries & Professions > Customer Service
3Books > Subjects > Business & Investing > Management & Leadership > Management
4Books > Subjects > Business & Investing > Management & Leadership > Motivational

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Reviews - What do customers think about The Professional Service Firm50 (Reinventing Work): Fifty Ways to Transform Your "Department" into a Professional Service Firm Whose Trademarks are Passion and Innovation!?

unreadable  Oct 9, 2006
I was truly annoyed by his random writing style and the book's lousy layout. Look at the cover---the inside is just as chaotic. I bailed after 15 pages or so. Too bad, as he has some good things to say, but it wasn't worth the effort. As a design advocate I'm amazed that his book designs are so ineffective and shoddy. He loves design but not graphic design?...
good information but hard to dig out  Aug 19, 2001
Unfortunately one of the worst books I have ever read (certainly the worst layout).

Whilst there is some valuable information contained in the text, the bizarre writing style (changing font / colur / caps / exclamations marks / cliches etc.) makes for hard work digging the nuggets of gold out.

Personally I'd recommend spending your valuable time reading a text that's easier than this one with its appaling use of language(cool! phat! wow!) and oh-so obvious observations.

Highly Recommended!  Jul 10, 2001
Tom Peters takes this book's role in the "Reinventing Work Series" seriously. He urges corporate departments, such as human resources and accounting, to reinvent themselves as professional service firms, thinking of their work as projects and of their companies as clients. He believes this will result in a more energized workforce and higher-quality work. His approach is marked by his now signature "gee whiz" writing style, which is punctuated by large typefaces, exclamation points and remarks like "Amen!" and "WOW!" We [...] recommend this book for its innovative points and no "b.s." attitude, but Peters-bashers will groan at the repetition of ideas and cheerleading expressions. This is a useful, inspiring pep talk, and if it is not exactly In Search of Excellence - which seemed to be written for adults who didn't need quite so much hip-hip hoopla - that was then and this is now.
Typical Peters  Jun 19, 2001
If you never read another line of text in your life, turn to page 169 of this book and read the last sentance.

Learn it, live it, and you'll be set for life.

Motivation  Mar 4, 2001
This may be stream of thought, this may be disjointed, this maybe is a collection of things that someone or other has come across before, and this just might not be the last word on anything. But, as a motivational exercize for someone who wants to create a world-class professional service organization then this is a "must read".

This is "motivation by telling stories", anecdotes in other words, business life is too fast for Russian stories, so read it and enjoy it, then take it into account in everything you do.



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