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Supplier Evaluation & Performance Excellence [Hardcover]

By Sherry R. Gordon, Lena Roy (Introduction by), Lazar Fleishman (Foreward By), Giuseppe Panza Di Biumo (Contributor), Andrew D. Ness (Editor), Gabriele Forst & Cory Doctorow
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Item description for Supplier Evaluation & Performance Excellence by Sherry R. Gordon, Lena Roy, Lazar Fleishman, Giuseppe Panza Di Biumo, Andrew D. Ness, Gabriele Forst & Cory Doctorow...

Understanding supplier performance is vital to ensuring a well-functioning supply network. This how-to book will help you develop and implement an evaluation process to help you reduce costs, lower risk, and improve both the performance of your company and your suppliers.

This practical text includes examples of best practices that companies are using to evaluate suppliers and illustrates how to get beyond collecting data for the sake of data to achieving real results. It shows how to get at the meaning behind supplier metrics, and choose measurements that are meaningful both in the context of your goals and also for the supplier. Supplier Evaluation and Performance Excellence helps you get at the root causes of supplier problems that even suppliers may be unaware of and enable them to make high-impact improvements.

Many firms do not know where to begin in the supplier evaluation process, what ways would work best, or even what kind of results they want to get. They know that they should be measuring supplier performance, but may not understand why or what they would gain from it. This book is geared toward managers at two types of companies: those who know that they should be measuring supplier performance but do not know where to start, and companies who want ideas about how to improve or revitalize a current program.

Key Features:

-Details the business case for supplier evaluation; where to start; what to measure; how to develop an evaluation process; strategies and approaches to supplier evaluation; and how to get from performance measurement to performance improvement
-Categorizes the supply base to determine which suppliers to focus performance measurement on and what types of measurement is appropriate for different categories of suppliers
-Outlines a process for developing a supplier evaluation program from overall strategy to execution
-Discusses how to get from evaluation to action and presents supplier development approaches with examples of successful measurement strategies
-Illustrates different approaches to understanding return on investment and positioning strategies for supplier evaluation to get management support for the process
-WAV offers value-added supplier evaluation tools and templates including a supplier evaluation implementation plan template, a supplier assessment topics hierarchy, a sample scorecard, a list of common supplier performance metrics and their definitions, and more, available from the Web Added Value Download Resource Center at

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Item Specifications...

Pages   232
Est. Packaging Dimensions:   Length: 1" Width: 6.25" Height: 9"
Weight:   1 lbs.
Binding  Hardcover
Release Date   Apr 1, 2008
Publisher   J. Ross Publishing
ISBN  1932159800  
ISBN13  9781932159806  

Availability  0 units.

More About Sherry R. Gordon, Lena Roy, Lazar Fleishman, Giuseppe Panza Di Biumo, Andrew D. Ness, Gabriele Forst & Cory Doctorow

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Product Categories

1Books > Subjects > Business & Investing > General
2Books > Subjects > Business & Investing > Industries & Professions > Purchasing & Buying
3Books > Subjects > Business & Investing > Management & Leadership > Management
4Books > Subjects > Business & Investing > Management & Leadership > Production & Operations
5Books > Subjects > Business & Investing > Management & Leadership > Systems & Planning

Reviews - What do customers think about Supplier Evaluation & Performance Excellence?

"The" Guide On How To Manage Supplier Performance  Sep 4, 2008
This book gives you everything you need to know about measuring supplier performance and driving toward excellence! The tools and methods it contains will provide value whether you're just getting started or you've already been at it a while. It's obvious that Sherry has lots of hands-on experience actually implementing this stuff. You won't get a lot of fluff here. Just good, solid instructions! And even though the title doesn't call this out as a "Lean" book, it fits right in with any Lean supplier development program.
A Comprehensive, Step-by-step Primer for Evaluating and Managing Suppliers  Jun 27, 2008
Ms.Gordon has done an excellent job of providing an interesting and readable, step-by-step analysis of what it takes to properly evaluate suppliers and drive them to perform optimally. She has certainly met her goal of providing a book "to help guide firms in this journey." She starts out by telling us how to sell the Supplier Performance Management initiative and then takes us through every step including what a customer company must do to obtain optimum value from this effort. She makes it very clear that this is a process, not a project or an event. One must understand this going in or be destined to fail. I wish I had this book to read years ago, but in reading it I find it validated what I had to learn through years of working the process.
James Tarabori
Director of Purchasing-
North America
Caterpillar Inc.
Excellent -- a really useful guide to developing a Supplier Performance Management program  May 1, 2008
Very well written, easy to read, practical and comprehensive survey of the art & science of supplier performance management and supplier assessment. If you are just learning about the topic, wanting to figure out how to drive more productive relationships with suppliers, implementing a new supplier performance management program or enhancing / re-architecting an existing program, this is an excellent resource. The author actually has experience in improving relationships between suppliers and customers and developing tools to automate the necessary processes She is very direct about the tradeoffs you must consider and the pitfalls you will face along the way. As we are in the process of designing and piloting a program, this was a very useful guide for validating our design and getting additional ideas to make it better. Highly recommended!
A "recipe" for success ......  Apr 29, 2008
Through the years Supplier Performance Management has been much talked about but in reality few organizations have implemented a program which delivered meaningful reports and sustainable results. I remember in the late 1970's, when I was a young Quality Auditor at The Gates Rubber Co. I responsible for "Raw Material" quality and put in place a manual process and reporting system to look at acceptable material lots, timely delivery and prompt customer service that was marginally effective, not scaleable beyond a single site and only supported production materials. Thirty years later not much has changed albeit the introduction of technology that has potentially accelerated the delivery of meaningless and unactionable data ... until now.

Sherry Gordon has written the first comprehensive guide for organizations to develop and implement a Supplier Evaluation and Performance Excellence program (hence the book title)that really works. She's produced a masterful "recipe" for success.

Some of the practical features of the book includes:

- How to structure a Supplier Performance Management project, including roles and responsibilities and senior management support

- A complete project plan for an SPM implementation, including tasks, key decisions and challenges

- A supplier segmentation model specifically for supplier evaluation, including types of performance information to use by supply base segment

- Sources and types of supplier performance information for evaluating both direct and indirect suppliers

- A process for developing supplier performance expectations

- A hierarchy for developing a business measurement model

- How to choose metrics that are meaningful to your organization

- Pros and cons of different evaluation approaches

- Suggested supplier evaluation processes

- How to create a good supplier survey

- How to conduct a supplier site visit

- Specific tios on the "do's and don'ts" of giving supplier performance feedback

- How to create a process for supply risk planning

- How to develop a good supplier certification process

- How to plan and run a successful supplier conference

- How to conduct a successful supplier development process

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