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Outsourcing Management- Implementing Quality and Performance Decision Support [Paperback]

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Item description for Outsourcing Management- Implementing Quality and Performance Decision Support by Ronald Shehane...

Recent increases in government and private sector services contracting has created a significant challenge for decision makers in managing the quality received from outsourced services. This challenge often makes the difference between the survival or failure of these organizations. The recent China toy scare is a reminder of the seriousness of managing the quality of outsourced contracts. Quality management of large service-contracts is a daunting task that involves the evaluation of hundreds of quality measures and consideration of a variety of contract types and services. These contracts often create information overload, conceal critical relationships, and present a dizzying array of information. The use of decision support systems (DSS) to assist quality management can greatly enhance the chances of success. The author presents two case studies of DSS used for quality-management of major outsourced contracts that reveal the successful approaches and theory for solving quality management delimas with outsourced services. This book is addressed to professionals in management, contracting, computer systems support, and researchers interested in contract quality management.

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Item Specifications...

Pages   376
Est. Packaging Dimensions:   Length: 9.61" Width: 6.69" Height: 0.78"
Weight:   1.32 lbs.
Binding  Softcover
Release Date   Nov 26, 2007
Publisher   VDM Verlag Dr. Mueller e.K.
ISBN  3836426420  
ISBN13  9783836426428  

Availability  0 units.

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Product Categories

1Books > Subjects > Computers & Internet > Computer Science
2Books > Subjects > Computers & Internet > Digital Business & Culture > Project Management > Outsourcing
3Books > Subjects > Computers & Internet > General

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