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Service Agreements: A Management Guide (ITSM Library) [Paperback]

By Robert Benyon (Author) & Rob Johnston (Author)
Our Price $ 23.10  
Retail Value $ 33.00  
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Item Number 182868  
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Item description for Service Agreements: A Management Guide (ITSM Library) by Robert Benyon & Rob Johnston...

Many organizations are demanding increased quality levels from ICT service providers, often irrespective of whether these services are outsourced or supplied in-house. Service management (SM) is the integrated approach to the management of ICT service requirements and levels. This new publication outlines the background, operation, and benefits of a variety of service agreements, and includes models for the design of a service catalogue and service agreement development.

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Item Specifications...

Studio: Van Haren Publishing
Pages   90
Est. Packaging Dimensions:   Length: 8.11" Width: 5.75" Height: 0.31"
Weight:   0.35 lbs.
Binding  Softcover
Release Date   Sep 30, 2006
Publisher   Van Haren Publishing
ISBN  9077212914  
ISBN13  9789077212912  

Availability  0 units.

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Product Categories

1Books > Special Features > New & Used Textbooks
2Books > Subjects > Business & Investing > General
3Books > Subjects > Business & Investing > Management & Leadership > Management
4Books > Subjects > Computers & Internet > Digital Business & Culture > Manager's Guides to Computing
5Books > Subjects > Computers & Internet > General

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Reviews - What do customers think about Service Agreements: A Management Guide (ITSM Library)?

if you need a synthesis of what service management is, this is it  Feb 1, 2008
This is a small book that concentrates all the main ideas of Service Management and Service Agreements are, based on the ITIL best practices. Extremely useful for any Service Manager

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