Item description for Service Agreements: A Management Guide (ITSM Library) by Robert Benyon & Rob Johnston...
Many organizations are demanding increased quality levels from ICT service providers, often irrespective of whether these services are outsourced or supplied in-house. Service management (SM) is the integrated approach to the management of ICT service requirements and levels. This new publication outlines the background, operation, and benefits of a variety of service agreements, and includes models for the design of a service catalogue and service agreement development.
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Studio: Van Haren Publishing
Est. Packaging Dimensions: Length: 8.11" Width: 5.75" Height: 0.31" Weight: 0.35 lbs.
Release Date Sep 30, 2006
Publisher Van Haren Publishing
ISBN 9077212914 ISBN13 9789077212912