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Willie: Chofer y profesor: 6 secretos para cortejar, entusiasmar y ganarse a los clientes y asegurarse su lealtad (Spanish Edition) [Paperback]

By Phillip Van Hooser (Author)
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Item description for Willie: Chofer y profesor: 6 secretos para cortejar, entusiasmar y ganarse a los clientes y asegurarse su lealtad (Spanish Edition) by Phillip Van Hooser...

Overview
Translates commonsense wisdom into simple, pracitcal applications.

Publishers Description
Un libro como ninguno en el genero del servicio al cliente, Willie: Chofer y profesor traduce la sabiduria del sentido comun en aplicaciones practicas. Cada capitulo analiza uno de los seis secretos sobre el servicio y explica por que y como funciona. Desde escuchar a los clientes, ofrecerles favores especiales, hasta hacer que cada contacto con un cliente sea algo memorable, estas estrategias comprobadas impresionaran, atraeran y ganaran nuevos clientes mediante cada interaccion.

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Item Specifications...


Studio: Grupo Nelson
Pages   208
Est. Packaging Dimensions:   Length: 6.05" Width: 8.88" Height: 0.56"
Weight:   0.63 lbs.
Binding  Softcover
Release Date   May 15, 2007
Publisher   NELSON SPANISH #435
Series  07/24/2009  
ISBN  0899225497  
ISBN13  9780899225494  


Availability  0 units.


More About Phillip Van Hooser


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Phillip Van Hooser is the founder of the Leaders Ought to Know(R) leadership development program. His clients include Westar Energy, Alliance Coal, Reebok, Blue Bell Creameries, Eli Lilly and Company, Lockheed Martin, KPMG, Verizon, Wells Fargo, and Helena Chemical. A former president of the National Speakers Association, Phil has earned the Certified Speaking Professional designation and is a member of the Speaker Hall of Fame.



Phillip Van Hooser was born in 1957.

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