Item description for Customer Service Made Easy (Entrepreneur Made Easy) by Paul Levesque...
Make your business a hot spot
Most towns have one--a legendary local business that consistently attracts people from miles around. It's the place that the locals proudly bring visiting relatives and friends to, the place that's always jumping with turbocharged workers and lines of delighted customers, even while nearby competitors are struggling just to stay in business. It's a "flashpoint" business: one where employee and customer excitement catch fire and fuel each other. Want to turn your business into a flashpoint business? This book will teach you exactly how to ignite the spark.
Motivate employees to go the extra mile for customers
Encourage employees to brainstorm and implement their own innovative customer service ideas
Make positive customer feedback a powerful antidote to employee apathy
Use "time-release motivators" to sustain the excitement
Follow this book's simple yet powerful formula to create a more customer-focused culture--and gain the competitive upper hand.
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Est. Packaging Dimensions: Length: 9.13" Width: 7.48" Height: 0.63" Weight: 0.97 lbs.
Release Date Feb 22, 2006
Publisher Entrepreneur Press
ISBN 1932531912 ISBN13 9781932531916
Availability 0 units.
More About Paul Levesque
Paul Levesque currently resides in Gloucester, in the state of Rhode Island. Paul Levesque was born in 1947.
Reviews - What do customers think about Customer Service Made Easy (Entrepreneur Made Easy)?
Take Ownership of Your Customers' Experience! Feb 20, 2007
Having read volumes on the topic of Customer Service, it was refreshing to read the latest from author, Paul Levesque. "Customer Service Made Easy" gives the reader credit for "getting it" and moves directly to engaging the reader by sharing inspiring examples of others that "get it" and "get it right". Within the first few pages, I was engaged and couldn't wait to put the ideas into action. Fortunately for the reader, Levesque provides not just the "what needs to be done", but conveniently includes the "how". Perhaps the most refreshing aspect of the book was the shift in responsibility for creating an unparalleled customer experience - truly innovative!
Customer Service At Its Best! Jun 10, 2006
Having participated in one of Paul Levesque's Customer Focus Process Workshops prior to the release of this book, I was eagerly looking forward to its publication. I have just finished reading it for the second time and have to say that Customer Service From The Inside Out Made Easy exceeded even my high expectations. The book is full of data and case studies to support the validity of Levesque's proven process. Paul uses humor, anecdotes and concrete examples throughout the book to illustrate his points and I often laughed out loud. Everyone with customers or employees can learn something from this book and it's fun to read.
Customer Service From the Inside Out Made Easy Jun 6, 2006
What a fountain of Customer Service wisdom. I read it cover to cover in one day and night. I have been in Hospitality and work training for over 25 years, always looking how to improve Customer Service to make a lot of happy customers for variouse businesses. Look no further. This is it. A-Z, step-by-step, Customer service manual. Thank you Paul.
A sensible approach to good service . May 26, 2006
I actually enjoyed reading this book. Levesque lays out, in a simple step-by-step format, a tested process that can be easily applied, and that makes such good sense. Not only are his Customer Focus Process examples informative and inspiring, but Levesque instills lots of humor into his writing.
Let's Make A Difference May 24, 2006
I am deeply honored to be the recipient of this book's dedication. As a close, personal friend of over 40 years, I know that Paul has always been deeply passionate about matters of Customer Service. I was made aware of this passion in our teen years, when he would light up while expounding on the "magic" that was Walt Disney - someone whom he greatly admired and studied in minute detail. Paul's passion comes through loud and clear on every page of this book. Congratulations, my loyal friend, on re-igniting the spark deep within us - that need that we all have to "make a difference".