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Chatbots in der Kundenkommunikation ( [Hardcover]

Our Price $ 75.19  
Retail Value $ 79.99  
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Item Number 235158  
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Item description for Chatbots in der Kundenkommunikation ( by P. Glotz Alexander Braun...

Das Internet bietet Unternehmen und Kunden ganz neue Kommunikationsmglichkeiten. Via Corporate-Website der Unternehmen knnen sich Kunden 24 Stunden am Tag mit Informationen ber das Unternehmen versorgen. Dies ermglicht Unternehmen direkten Einfluss auf ihre Kunden auszuben und gleichzeitig umfangreiche Informationen ber diese zu sammeln. Auf der anderen Seite belastet der Anspruch der permanenten Verfgbarkeit zur Gewhrleistung eines optimalen Kundenservices das Kundenservice-Potential der Unternehmen. Chatbots entlasten Call-Center und Customer-Support-Abteilungen, da sie bereits 80 % der gestellten Fragen direkt via Website beantworten knnen. Sie sind 24 Stunden am Tag verfgbar, Kosten werden reduziert. Ferner wird den Benutzern der Umgang mit der Website erleichtert. Die automatisch dokumentierten Unterhaltungen liefern zudem konkrete Einblicke in den tatschlichen Informationsbedarf der Kunden.

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Item Specifications...

Pages   168
Est. Packaging Dimensions:   Length: 9.37" Width: 6.14" Height: 0.55"
Weight:   0.84 lbs.
Binding  Hardcover
Release Date   May 19, 2003
Publisher   Springer
ISBN  3540000194  
ISBN13  9783540000198  

Availability  135 units.
Availability accurate as of Oct 26, 2016 11:25.
Usually ships within one to two business days from La Vergne, TN.
Orders shipping to an address other than a confirmed Credit Card / Paypal Billing address may incur and additional processing delay.

More About P. Glotz Alexander Braun

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Product Categories

1Books > Foreign Language Books > German > All German Books
2Books > Foreign Language Books > German > Nonfiction
3Books > Subjects > Computers & Internet > Computer Science > Systems Analysis & Design
4Books > Subjects > Computers & Internet > Digital Business & Culture > Technical Support
5Books > Subjects > Computers & Internet > General
6Books > Subjects > Computers & Internet > Programming

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