Item description for Service Excellence @ Novell by Nova Vista...
Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights. Today it also contributes significantly to the company's profitablility. What happened? From the executives to the front line people, everyone changed the way they work to support Novell's strategy: make customer service a competitive advantage that attracts new customers while growing current customers' business.
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Studio: Nova Vista Publishing
Est. Packaging Dimensions: Length: 9" Width: 6.2" Height: 0.5" Weight: 0.5 lbs.
Release Date Jun 1, 2006
Publisher Nova Vista Publishing
ISBN 9077256113 ISBN13 9789077256114