Item description for Boomerang! by Nick Drake-Knight...
Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.
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Est. Packaging Dimensions: Length: 8.43" Width: 5.35" Height: 0.71" Weight: 0.62 lbs.
Release Date Oct 10, 2007
Publisher Pollinger in Print
ISBN 1905665512 ISBN13 9781905665518
Availability 62 units. Availability accurate as of Jan 18, 2017 01:12.
Usually ships within one to two business days from La Vergne, TN.
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