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QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life [Hardcover]

By John G. Miller (Author)
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Item Number 23289  
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Item description for QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life by John G. Miller...

Offers advice on developing solutions that avoid blame to address such issues as how to improve a situation, recognize individual contributions, and emphasize personal solutions in order to improve service, teamwork, and adaptability.

Publishers Description

Now, more than ever, the absence of personal accountability in our culture is a problem that has led to a proliferation of shunning responsibility, blaming others, and playing the victim. In times of political and social upheaval around the world, it appears that few are immune, as they look to explain-and complain-about the state of our affairs. This remarkable and timeless book gives a practical and inspiring message for putting personal accountability into daily action, with astonishing results.

Citations And Professional Reviews
QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life by John G. Miller has been reviewed by professional book reviewers and journalists at the following establishments -

  • Library Journal - 09/15/2004 page 73
  • Publishers Weekly - 08/23/2004 page 49

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Item Specifications...

Studio: Putnam Publishing Group
Pages   115
Est. Packaging Dimensions:   Length: 8.3" Width: 5.8" Height: 0.7"
Weight:   0.65 lbs.
Binding  Hardcover
Release Date   Sep 9, 2004
Publisher   Penguin Putnam Inc
Age  18
ISBN  0399152334  
ISBN13  9780399152337  

Availability  216 units.
Availability accurate as of Oct 25, 2016 03:33.
Usually ships within one to two business days from La Vergne, TN.
Orders shipping to an address other than a confirmed Credit Card / Paypal Billing address may incur and additional processing delay.

More About John G. Miller

Register your artisan biography and upload your photo! John G. Miller is the founder of QBQ, Inc., an organizational development company dedicated to making personal accountability a core value for organizations and individuals. QBQ, Inc. has worked with hundreds of Fortune 500 and other companies and governmental and non-government organizations internationally. Miller, who appears frequently on national television and radio, is the author of the bestselling "QBQ! The Question Behind the Question" and "Flipping the Switch: Five Keys to Success at Work and in Life." He lives in Denver.

John G. Miller currently resides in Denver, in the state of Colorado. John G. Miller was born in 1958 and has an academic affiliation as follows - University of Illinois ??? Springfield, USA University of Illinois Uni.

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1Books > Subjects > Business & Investing > Business Life > General
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Reviews - What do customers think about QBQ! The Question Behind The Question?

Short, simple but definitely helpful!  Feb 28, 2006
This is an exceptionally short and simple NLP or positive thinking genre of book I had ever read. I finished it within an hour. Ironcially that's the beauty of it which is just so straightforward and well written that I can remember some stories/teachings long after I closed it, especially the story of the waiter asking his manageress to buy the author a diet coke in a restaurant that served only Pepsi, and the Cinderella story of a cashier in Home Depot who bought a $2 stuff for a rich son who got only $100 notes so nobody in the queue got to wait for clearance of the note by management because there's not enough change at the counter, a quality that you can seldom find in the sea of self help books. In short, well worths the price and your time, though QBQ and personal accountability to you (and me) may just be another marketing name.

Below please find some passages I like the most for your reference.

I saw the angel in the marble and I chiseled until I set it free. - Michelangelo

Focusing on what we dont have is a waste of time and energy...Let's ask the QBQ "How can I achieve with the resources I already have?" pg 40

"When are we going to hear something new?" is the wrong question. The right one is "How can I apply what I'm hearing?" - even if I've heard it before. pg 42

What can I do today to solve the problem? How can I help move the project forward? What action can I take to "own" the situation? pg 46

God grant me the serenity to accept the people I cannot change, the courage to change the one I can, and the wisdom to's me! pg 79

Leadership, more than anything else, is about the way we think. It's a moment to moment discipling of our thoughts. It's about practicing personal accountability and choosing to make a positive contribution, no matter what our role or "level." A receptionist, an engineer, a sales person, a temp worker, a cashier: They all can be leaders...Parents? Absolutely. Parenting may be the most important leadership role there is. pg 93

"Servant leadership" is the QBQ way, and it requires a humble spirit combined with a servant's heart. Humility is the cornerstone of leadership. pg 95

We attend too many seminars. We take too many classes. We buy too many books. We play too many audios in our cars. It's all wasted if we're unclear on what learning really is: Learning is not attending, listening, or reading. Nor is it merely gaining knowledge. Learning is really about translating knowing what to do into doing what we know. It's about changing. If we have not changed we have not learned. What have you learned today? pg 110
Elementary  Feb 25, 2006
This book is about personal accountability and gives you questions to ask yourself to assume responsibility. I did not get much out of it because I already take responsibility for my choices and my life. If this is a problem for you, I recommend this book along with The 7 Habits of Highly Effective People.
Very good thought starter  Feb 20, 2006
I read both this book and his follow up book "Flipping the Switch". This book shows you how to live by choice, not by chance. I bought two more sets for my manangers to read and implement some of the ideas.
Tons of content!  Feb 19, 2006
So many books miss the point when it comes to accountability/responsibility. But author/speaker John G. Miller QBQ! in QBQ! it with a practical "how to" method to live it each day. Rarely do you find a book so small with such a "hands on" approach. It is specific in every way because:

1. QBQ! tells us WHY personal accountability is important and WHAT it is.

2. QBQ! teaches us what accountability is NOT. This is critical because without this, we don't really "get it."

3. QBQ! shows us HOW to do it by eliminating bad questions we ask and how to ask excellent questions of ourselves. The three step technique taught is effective and easy to apply. A gem of a tool.

4. QBQ! changes one's thinking instantly so you view problems, frustrations and your daily work differently right away .... and in a better light.

5. QBQ! helps us realize that accountability is about ME and not others

6. QBQ! provides excellent stories about people who practice personal accountability and it is these stories that live with me long after I've read the book.

And just like the author recommends, QBQ! is to be read over and over so it becomes part of our daily walk. I keep my copy right on my desk as THE resource to help me stop blaming, whining, and procrastinating and begin each day with an accountable mindset.

I also give 5 Stars to Miller's new book "Flipping the Switch ...Unleashing the Power of Personal Accountability." An absolutely terrific companion piece to QBQ! More wonderful stories and additional practical content.

We had Mr. Miller ( in to keynote our conference and he is a fantastic speaker ... so that is another way to bring QBQ! and the message of accountability into an organization.
Little content  Feb 19, 2006
The book contains some excellent stories to illustrate the need for accountability and excellent examples of how accountability works. However, there is no process given on how to achieve it. The author basically recommends a change in attitude. Frankly, I don't need a book to tell me that.

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