Item description for Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transcations by Michael L. George...
This bestseller brings the miracle of Lean Six Sigma improvement out of manufacturing and into service. Lean Six Sigma for Service fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.
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Release Date Dec 25, 2008
Publisher American Media International
ISBN 1933309679 ISBN13 9781933309675
Availability 0 units.
More About Michael L. George
Michael L. George is the president of George Group and author of Lean Six Sigma and Lean Six Sigma for Service. John Maxey is a director at George Group. David Rowlands is the vice president of Lean Six Sigma for the North American Solutions Group, the sales, service, and marketing arm of Xerox. Malcolm Upton is a Lean Six Sigma Master Black Belt with George Group.
Michael L. George currently resides in Dallas, in the state of Texas.