Item description for How to Complain: Spot the Tactics Employed by Companies Dealing with Complaints and Turn the Tables on Them by Mel Stein...
You are sitting down with family and friends in a supposedly smart restaurant---and the food is disgusting. What do you do when the waiter asks if everything is ok? Like the majority of the population, you probably half-smile and mumble something acquiescent. Wrong! You should always complain and always explain! A complaint without explanation is worthless. Ranting and raving is bad; controlled complaining is good. Don't just walk away, let the people who caused that feeling know why. In all cases you stand to gain a lot more than ranting, or not saying anything at all.
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Est. Packaging Dimensions: Length: 0.75" Width: 5" Height: 7.75" Weight: 0.6 lbs.
Release Date May 1, 2005
Publisher Southbank Publishing
ISBN 1904915027 ISBN13 9781904915027