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How to Complain: Spot the Tactics Employed by Companies Dealing with Complaints and Turn the Tables on Them [Paperback]

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Item description for How to Complain: Spot the Tactics Employed by Companies Dealing with Complaints and Turn the Tables on Them by Mel Stein...

You are sitting down with family and friends in a supposedly smart restaurant---and the food is disgusting. What do you do when the waiter asks if everything is ok? Like the majority of the population, you probably half-smile and mumble something acquiescent. Wrong! You should always complain and always explain! A complaint without explanation is worthless. Ranting and raving is bad; controlled complaining is good. Don't just walk away, let the people who caused that feeling know why. In all cases you stand to gain a lot more than ranting, or not saying anything at all.




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Item Specifications...


Pages   319
Est. Packaging Dimensions:   Length: 0.75" Width: 5" Height: 7.75"
Weight:   0.6 lbs.
Binding  Softcover
Release Date   May 1, 2005
Publisher   Southbank Publishing
ISBN  1904915027  
ISBN13  9781904915027  


Availability  0 units.


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Product Categories

1Books > Subjects > Business & Investing > General
2Books > Subjects > Business & Investing > Industries & Professions > Customer Service
3Books > Subjects > Entertainment > Humor > General
4Books > Subjects > Reference > Consumer Guides
5Books > Subjects > Reference > General



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