Item description for Outsourcing to India: The Offshore Advantage by Mark Kobayashi-Hillary...
A day does not pass without a newspaper report about yet another company that has started outsourcing technology or other business processes to India. The Senate recently voted 70 to 26 in favor of preventing federal contracts going offshore, yet US managers continue to beat a path to India because it is the global leader for offshore IT-enabled services. Many CEOs seek to reduce their costs or improve service quality, but not many understand India on their first visit and some are confused by the culture.
In this book author Mark Kobayashi-Hillary introduces India and the major players in the Indian service industry. He offers a balanced view on the trend to outsource to India, describing the reasons why a business should utilize India as an offshore outsourcing destination and the steps needed to find and work with a local partner. Not only does the book make a compelling economic case for outsourcing to this region, it also discusses how to manage the entire transition process, including the potential impact on local resources.
Mark Kobayashi-Hillary is a British writer and independent outsourcing consultant based in London. He has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India. He is a regular commentator on India and outsourcing in the European press.
Outsourcing To India is written from personal experience and several years of research. This practical guide will help managers navigate through the offshore outsourcing maze, allowing them to avoid many of the major pitfalls others have faced when setting up shop in India.
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Est. Packaging Dimensions: Length: 9.29" Width: 6.38" Height: 0.94" Weight: 1.41 lbs.
Release Date Apr 19, 2005
ISBN 354023943X ISBN13 9783540239437
Availability 107 units. Availability accurate as of Mar 24, 2017 11:54.
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More About Mark Kobayashi-Hillary
Mark Kobayashi-Hillary is the Global Research Director of Commonwealth Business Council Technologies, based in London. He is a founding member of the British Computer Society Working Party on Offshore Outsourcing and is researching the subject of business process outsourcing. Mark is a Chartered Information Systems Professional and Master of Business Administration, he has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India.
Reviews - What do customers think about Outsourcing to India: The Offshore Advantage?
Detailed, but one-sided Sep 19, 2007
This book is a detailed guide on what to consider when you are thinking of outsourcing to India, but it might leave you with unanswered questions. Overall, I found the book to be a good start in my research. However, I noted that the author omits any anecdotes of project failures in India, and instead he takes the rosy view that all India projects result in lower cost and higher quality. There is little discussion on turn-over rates, which are very high in some fields and negatively impacting projects. (The fact that the author is or was the president of an Indian software association called NASSCOM may explain his positive views). The book also lacks much discussion on in-house outsourcing (using your own employees, but located in India). Finally, the book may leave you with many specific questions, such as infrastructure costs, and requirements for visiting India for business.
A Good Read ! Feb 23, 2005
This book has several notable strengths. Author Mark Kobayashi-Hillary, an outsourcing consultant, combines detailed information about India with in-depth knowledge of outsourcing markets, processes and methods. He provides an overview of India and a profile of India's outsourcing industry, including the major players in a rapidly changing marketplace, important aspects of cultural awareness and thoughts on how to organize your outsourcing endeavor, including vendor selection and contract provisions. At times, the organizational structure of the book is somewhat disorienting, shifting focus from travel guide to outsourcing primer to nuts-and-bolts analysis of India's outsourcing market and how best to capitalize on it. Occasionally the narrative flow is a bit mechanical, but who really cares? If your company is considering or already has a major investment in offshore outsourcing in India, this book is an outright must read. Despite its structural flaws, we strongly recommend its authoritative blend of practical business, legal and cultural advice.
You get what you pay for Dec 2, 2004
Sad but true. I read this book when we were first considering outsourcing. It sounded like a dream come true - cheap, compliant labor at bargain rates. So we jumped in, outsourcing our IT dept. and even some of our legal services.
Now we're facing half a dozen lawsuits. It seems that Indian paralegals don't understand the concept of client confidentiality. They misused some of our client's information and now we're paying the price.
If we can stay in business till '05 I plan to move everything back to Florida. Maybe I can sue the author for the lousy advice his book gives.
Outsourcing to India Sep 14, 2004
I have read other books on this subject which are boring and content-free. This book is very readable and gives an excellent insight into where and how to take your BPO project, the issues you are likely to encounter, and into building the relationships to make an outsource project work.
There is something for everyone involved in outsourcing in this book.
Essential read for companies planning outsourcing Sep 13, 2004
Not many books have been written on this subject yet, although it is becoming ever more important to companies in the West seeking to outsource work to cut costs and improve flexibility.
This book helped me enormously to understand the challenges and problems I was likely to encounter. I would recommend it to anyone who is starting to look at India.