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Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition [Paperback]

By Madelyn Burley-Allen (Author) & M. Burley-Allen (Author)
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Item description for Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition by Madelyn Burley-Allen & M. Burley-Allen...

Thousands of business managers have used Allen's assertiveness training program to improve their on-the-job effectiveness. The author has conducted hundreds of seminars for both private and public sector organizations worldwide. She gives step-by-step management techniques for resolving conflicts and defusing interpersonal problems that invariably arise in the workplace.

Publishers Description
A proven program for increasing your management skills
Managing Assertively has helped tens of thousands of businesspeople become more effective managers by sharpening their people skills. Leading management trainer Madelyn Burley-Allen shows you how you, too, can learn to resolve conflicts and defuse interpersonal problems that invariably arise at work. Her step-by-step techniques, clear examples, and competence-building exercises will immediately improve your supervisory skills, sharpen your self-awareness, and make you a more confident, assertive manager. You'll learn how to:
* Use eight building blocks to become a more effective manager
* Overcome self-defeating behavior
* Handle criticism to maintain and enhance self-esteem
* State limits and expectations to clarify assignments
* Become a more effective listener
* Receive and give positive feedback to enhance team building
* Handle conflict, stress, personal problems, and a wide range of other difficult on-the-job situations
* By following the user-friendly, interactive, self-teaching format, you can work at your own pace as you master management essentials.

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Item Specifications...

Studio: Wiley
Pages   240
Est. Packaging Dimensions:   Length: 9.22" Width: 7.5" Height: 0.55"
Weight:   1.08 lbs.
Binding  Softcover
Release Date   Aug 14, 2013
Publisher   Wiley
Edition  Revised  
ISBN  0471039713  
ISBN13  9780471039716  

Availability  87 units.
Availability accurate as of Oct 23, 2016 05:54.
Usually ships within one to two business days from La Vergne, TN.
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More About Madelyn Burley-Allen & M. Burley-Allen

Register your artisan biography and upload your photo! Madelyn Burley-Allen, the founder and President of Dynamics of Human Behavior, has conducted over 2,000 seminars on listening and management for organizations around the world. A frequent speaker at state and national conferences, she has consulted for such companies as AT&T, DuPont, IBM, and State Compensation Insurance Funds all over the country. Her work has been covered in numerous magazines and newspapers, including Glamour and Working Woman, and she has appeared on several national television and radio shows. She is the author of Listening: The Forgotten Skill, also available from Wiley.

Madelyn Burley-Allen was born in 1929 and has an academic affiliation as follows - Founder and President, Dynamics of Human Behavior, San Mateo, Californ.

Madelyn Burley-Allen has published or released items in the following series...
  1. Self-Teaching Guide

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Reviews - What do customers think about Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition?

Be Assertive, Not Aggressive  May 9, 2008
A few months ago, I used Madelyn Burley-Allen's "Managing Assertively" (1995, 224-page paperback) with colleagues in a personal assessment seminar. Our intent was to improve our professional growth while focusing on career talents. The book's study and application, as a people skills improvement self-teaching guide, has proven to be a rewarding experience.

Burley-Allen's pioneering presentation, in a workbook type instrument, assists learning for the workplace novice and veteran. Each of the 11 chapters brings case studies, check lists, and an "assertive statements" section. Her lecture method is very comfortable and informative. The book could be most applicable, and effective, as a department, or workgroup, training program.

Perhaps, the most helpful portions of this book are chapters 5 (on "Listening"), 7 (about "Feedback"), and 8 ("Saying No"). Burley-Allen's advice and direction are poignant: "be persistent", "be specific", "get the facts", "practice regularly", "encourage feedback", "take responsibility", etc. Her most challenging suggestion, and principal point, is "be assertive, not aggressive".

This self-help book will make you a better leader, manager, and person. Burley-Allen may be used at the office, at home, and beyond. It is recommended to everyone wanting to improve his or her everyday interpersonal skills and business acumen.
Useful, lots of practices  Aug 18, 2006
A very useful book for changing your attitude towards others and towards yourself. It has a lot of exercises. Some of the examples can be skipped, since some of them tell the same things.
So-So  Dec 30, 2005
I was disappointed in this book. Way too much time was spent on telling you how to build your own self-esteem. Some of the review exercises are overly simplistic. I emailed a work situation and question to the author; she replied that she charges $85 for a one hour telephone consultation fee. Hmmm, $85 plus the $20 I already spent on the book. Sorry, not worth it, even at only the book cost.
"Managing Assertively" by Madelyn Burley-Allen  Nov 28, 2000
Managing Assertively is an excellent teaching quide for improving your people skills. It gives defination to the different types of supervisory styles that exist. The book uses exercises to teach an eight step building block plan for managing assertively. This plan can be used daily to improve your supervisory skills. A great book to build confidence and self awareness.
Getting To Know All About You  Mar 29, 2000
A super self-teaching guide for managers (and others) who want to develop assertiveness skills! This isn't just a book of theories. There are practical exercises and lots of self-assessment tools. It's worth adding to your reference shelf and sharing with others.

Wondering why you're having trouble getting through to someone? Need to turn a personality clash into a more productive relationship? While this book doesn't promise to cure all your woe's, it offers techniques that are simple to apply and they work! It helped me identify the events, thought processes and attitudes that influence the results I get when interacting with others. You'll be surprised at what you learn about yourself. These easy to adopt behaviors can improve your relationships with others. Try it and see.


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