Item description for Listening: The Forgotten Skill: A Self-Teaching Guide (Wiley Self-Teaching Guides) by Madelyn Burley-Allen...
A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions--millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you--professionally, socially, and personally. With her time-tested techniques, you'll learn how to: * Eliminate distractions and improve your concentration on what is being said * Locate key words, phrases, and ideas while listening * Cut through your own listening biases * Interpret body language clues * Ask constructive, nonthreatening questions that elicit real information * Get others to listen to you * Master a whole range of listening skills that you can use on the job and in your personal life Listening: The Forgotten Skill uses an interactive learning approach with work-sheets, charts, graphs, and self-tests that help you pace and monitor your own progress.
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Est. Packaging Dimensions: Length: 9.23" Width: 7.43" Height: 0.49" Weight: 0.95 lbs.
Release Date Feb 20, 1995
ISBN 0471015873 ISBN13 9780471015871
Availability 0 units.
More About Madelyn Burley-Allen
Madelyn Burley-Allen, the founder and President of Dynamics of Human Behavior, has conducted over 2,000 seminars on listening and management for organizations around the world. A frequent speaker at state and national conferences, she has consulted for such companies as AT&T, DuPont, IBM, and State Compensation Insurance Funds all over the country. Her work has been covered in numerous magazines and newspapers, including Glamour and Working Woman, and she has appeared on several national television and radio shows. She is the author of Listening: The Forgotten Skill, also available from Wiley.
Madelyn Burley-Allen was born in 1929 and has an academic affiliation as follows - Founder and President, Dynamics of Human Behavior, San Mateo, Californ.
Reviews - What do customers think about Listening: The Forgotten Skill: A Self-Teaching Guide (Wiley Self-Teaching Guides)?
Poor Narration Feb 15, 2008
I find it ironic that a book about listening is utterly "unlistenable"! (It's difficult to listen to someone reading a line when they don't have enough breath to complete it!) The narration is terrible, not only for voice quality, but mis-read words. How can I have confidence in the material being presented, when the author can't even read properly?
Mumble mumble through the audio Sep 25, 2007
This review is for the audiobook - although the content is good, the author should have gotten a professional speaker to do the narration. It is so ironic to be unable to LISTEN to a book about listening because the author munches her words, chokes off a few, stops and starts here and there, and flips her pages over so loudly that it is distracting.
I find myself focusing on her bad delivery as opposed to her good content. If you're going to get this book, make it a printed one!
Good Content but horrible voice and quality! Sep 13, 2007
The book that this audio adaptation is based on is very popular however this CD package is garbage. All the posts are about the book but not the 6 CD set. First off some people are NOT meant to be recorded and Madelyn Allen is one of them. They should have gotten a professional speaker to read her book. Sometimes you can't make out her words and also you can hear her moving or shuffling papers as she reviews her notes as she goes along. Very unprofessional and low quality. I ended up giving this to my mother to listen too!
Good Teaching Tool Jan 11, 2007
I used this book as the basis for an in-service training for nurses and social workers. It presents useful information in a convincing manner.
listening behavior Aug 10, 2006
Classic guide to understand and improve your listening behavior. My highest recomemndation.