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It's Better to Be a Good Machine Than a Bad Person: Speech Recognition and Other Exotic User Interfaces at the Twilight of the Jetsonian Age [Paperback]

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Item description for It's Better to Be a Good Machine Than a Bad Person: Speech Recognition and Other Exotic User Interfaces at the Twilight of the Jetsonian Age by Leslie Degler Bruce Balentine...

In this humorous collection of essays, exercises and puzzles, author Bruce Balentine offers a satirical insider s perspective of the IVR and speech recognition industry. "It's Better to Be a Good Machine than a Bad Person" provides a backstage tour of the science of ergonomics and the philosophy of user interface design, making a strong case for predictability and usability over delight as a primary design goal. In his fun, easy-to-read style, Balentine points out that Jetsonian thinking which has predominantly influenced phone-based self-service interface design for the past decade and a half is on the way out. He stresses that the attempt to create humanlike applications has been the root cause of the abysmal performance in spoken interfaces that we all experience regularly.



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Item Specifications...


Pages   448
Est. Packaging Dimensions:   Length: 8.8" Width: 6" Height: 1.2"
Weight:   1.55 lbs.
Binding  Softcover
Release Date   Mar 26, 2007
Publisher   ICMI Press
ISBN  1932558098  
ISBN13  9781932558098  


Availability  0 units.


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1Books > Subjects > Business & Investing > Management & Leadership > Management



Reviews - What do customers think about It's Better to Be a Good Machine Than a Bad Person: Speech Recognition and Other Exotic User Interfaces at the Twilight of the Jetsonian Age?

It's Better to be a Good Machine than a Bad Person  May 1, 2008
"It's Better to be a Good Machine than a Bad Person" is a book for anyone that uses, designs or manages any speech related technology. Whether it is an IVR, a smart toy or in a car, if you use speech to interact to it, this is a must read book.

As a 20 year veteran in Voice User Interface (VUI) Design for Interactive Voice Response Systems (IVR), this book has become my 'bible'. It is not only a great source of knowledge, based on years of research from Bruce Balentine (whom I consider the "Father of Best Practices"), it is also very entertaining to read. Bruce has a way with words that makes this text read like a novel- including laugh-out-loud experiences with speech systems and people's `Jetsonian' perception of the future of speech.

Bruce has put his many years of research and experience in Speech Technology into an honest, straight forward and blunt text that most will find refreshing. After seeing many demonstrations by Sales and Marketing Teams making speech systems appear "sexy" and "human", I find it very refreshing to have a book that pokes fun at the anthropomorphic methodology of speech applications and gets right to the point- Customers just want to get the task done quickly and efficiently.

So, if you want to learn the bittersweet truth of Speech Technology, this is the book for you!
 
A Better Human  Dec 25, 2007
Though IT'S BETTER TO BE A GOOD MACHINE THAN A BAD PERSON is a retrospective on the development of speech recognition(by machine), author Bruce Balentine gives us an analogy for the baby boomers' life experience. He parallels the process and growth of machine speech with that of our own generation's path: from teenage band members and theatre apprentices to "slightly hippie" college students, and musicians morphing into the techies who embrace the innovations of the brave new computerized world, with parenting along the way, and now, indeed, as boomers facing the spectre of aging. Bruce interweaves the development, logic, and misconceptions in the life of speech recognition with that of our own journey to become better humans. Ironically, this technological treatise captures the zeitgeist of our time.
Note: Illustrator Leslie Degler is an outsider looking in (as he is very young) but has a marvelous knack for depicting the foibles and idiosyncrasies of the boomer generation.
 

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