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Como Descubrir el Alma del Servicio: Los Nueve Motores del Exito Empresario Sostenido (Spanish Edition) [Paperback]

By Leonard L. Berry (Author)
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Item description for Como Descubrir el Alma del Servicio: Los Nueve Motores del Exito Empresario Sostenido (Spanish Edition) by Leonard L. Berry...

Como Descubrir el Alma del Servicio: Los Nueve Motores del Exito Empresario Sostenido (Spanish Edition) by Leonard L. Berry

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Item Specifications...


Studio: Ediciones Granica, S.A.
Pages   384
Est. Packaging Dimensions:   Length: 9.08" Width: 6.06" Height: 0.94"
Weight:   1.4 lbs.
Binding  Softcover
Release Date   Oct 1, 2001
Publisher   Ediciones Granica, S.A.
ISBN  9506413150  
ISBN13  9789506413156  


Availability  0 units.


More About Leonard L. Berry


Register your artisan biography and upload your photo! Leonard L. Berry holds the JCPenney Chair of Retailing Studies, and is Professor of Marketing and Director of the Center for Retailing Studies, at Texas A&M University. A former national president of the American Marketing Association, he is author of On Great Service and coauthor of Marketing Services and Delivering Quality Service, published by The Free Press. Dr. Berry received the 1996 Career Contributions to Services Marketing Award from the American Marketing Association. He also has twice been recognized with the highest honors Texas A&M bestows on a faculty member: the Distinguished Achievement Award in Teaching (in 1990) and the Distinguished Achievement Award in Research (in 1996). He is a board member of CompUSA, Hastings Entertainment, Lowe's Companies, Inc., and the Council of Better Business Bureaus.

Leonard L. Berry currently resides in College Station, in the state of Texas. Leonard L. Berry was born in 1942.

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1Books > Subjects > Business & Investing > Industries & Professions > Customer Service
2Books > Subjects > Business & Investing > Management & Leadership > Management



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