Item description for Como Descubrir el Alma del Servicio: Los Nueve Motores del Exito Empresario Sostenido (Spanish Edition) by Leonard L. Berry...
Como Descubrir el Alma del Servicio: Los Nueve Motores del Exito Empresario Sostenido (Spanish Edition) by Leonard L. Berry
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Studio: Ediciones Granica, S.A.
Est. Packaging Dimensions: Length: 9.08" Width: 6.06" Height: 0.94" Weight: 1.4 lbs.
Release Date Oct 1, 2001
Publisher Ediciones Granica, S.A.
ISBN 9506413150 ISBN13 9789506413156
Availability 0 units.
More About Leonard L. Berry
Leonard Berry holds the JCPenney Chair of Retailing Studies at Texas A&M University, where he is also Professor of Marketing. A former national president of the American Marketing Association, he is coauthor of "Delivering Quality Service" (Free Press, 1990) and "Marketing Services" (Free Press, 1991). Dr. Berry and his colleagues are creators of the service quality gaps model used throughout the world.
Leonard L. Berry currently resides in College Station, in the state of Texas. Leonard L. Berry was born in 1942.