Item description for Turn Your Customer on: 23 Ways to Motivate Employees and Make Customers Love You by Kevin Billingsley...
Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service trainers Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customerexperience. The authors developed these lessons after many years of working in the health care industry, creating mystery shopping programs, and managing their training firm that has tracked hundreds of thousands ofcustomer service encounters.
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Est. Packaging Dimensions: Length: 9.06" Width: 6.14" Height: 0.55" Weight: 0.75 lbs.
Release Date Sep 1, 2006
Publisher Literary Architects
ISBN 1933669020 ISBN13 9781933669021
Availability 0 units.
More About Kevin Billingsley
Kevin Billingsley currently resides in Indianapolis.
Reviews - What do customers think about Turn Your Customer on: 23 Ways to Motivate Employees and Make Customers Love You?
Happy Customers - Better Business Oct 2, 2007
It is more profitable to retain a customer than to find a new one, with this book, that should never be a problem again. Easy to read, entertaining and practical, this book offered me things that I could implement in my business today.
They say it takes a village to raise a child, in your company it takes the team to create Happy Customers.
I strongly recommend this book to anyone who is looking for ways to increase their profit margin with current customers. Happy customers refer other happy customers.