Item description for Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson, Joseph Genny, Ron McMillan, Al Switzler & Barrett Whitener...
Overview Furnishes a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what order, and how to motivate people without threats.
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Est. Packaging Dimensions: Length: 1.25" Width: 5.5" Height: 7.75" Weight: 0.4 lbs.
Release Date Nov 25, 2005
Publisher American Media International
ISBN 1932378820 ISBN13 9781932378825
Availability 0 units.
More About Kerry Patterson, Joseph Genny, Ron McMillan, Al Switzler & Barrett Whitener
Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best practices training products and services that has taught millions of people worldwide and that has worked with more than 300 of the Fortune 500 companies.
Reviews - What do customers think about Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior?
Still using these teachings May 16, 2008
I forgot I read this book until I saw it on my list. The teachings are memorable and I am still using them on a daily basis. I am also still giving people advice from this book. Excellent for managers and supervisors. I was making many common mistakes and this book helped put me in the right direction. It is rare for me to remember the in-depth content of books, but this one is well written and has helped me greatly.
The first half is a must-read. Feb 22, 2008
The first half of this book was excellent. Part I was titled "Work on me first". Under it was Chapter 2 "Master my stories: How to get your head right before opening your mouth". It talks about the stories we tell ourselves to explain what is happening around us. These stories can have a profound influence on your life. Negative stories tend to become self fulfilling prophesies. I'd heard about these stories in a talk. The speaker asked us not to share what we had learned. So I was pleased to see it in another source. The second half of the book I suspect was written by another author. Perhaps if I'd been practicing their suggestions it wouldn't have felt like formula writing. That said, I would still recommend this book to anyone who feels uncomfortable confronting people around them even when it is necessary.
Crucial Confrontation Dec 29, 2007
The book provides an excellent methodology for addressing issues in both my business and private life. I thought it very helpful with completing my performance reviews for both high and low performers.
Great job Dec 12, 2007
I appreciate the books a great deal. They are wonderful tools for improving communication, which is something we all need, and especially when the stakes are high. Great book.
Daily problems solutions Nov 9, 2007
Confrontations with other people's ideas, opinions and actions are part of a daily routine. Books like "Crucial Confrontations" show us how it looks like when stakes are high and results could strongly influence our lives. Having such book "on our side" help us to confrontate daily challenges successfully. For both side's sake.