Item description for The One Minute Apology: A Powerful Way to Make Things Better by Ken Blanchard & Margret McBride...
Overview The author of The One Minute Manager presents a business parable that provides step-by-step instructions on how to improve corporate and employee morale by accepting responsibility, dealing with the causes and consequence of problems, and maintaining integrity.
With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.
Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.
Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.
Citations And Professional Reviews The One Minute Apology: A Powerful Way to Make Things Better by Ken Blanchard & Margret McBride has been reviewed by professional book reviewers and journalists at the following establishments -
Publishers Weekly - 12/02/2002
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Studio: William Morrow
Est. Packaging Dimensions: Length: 0.75" Width: 5.75" Height: 8.5" Weight: 0.65 lbs.
Release Date Jan 7, 2003
Publisher William Morrow
ISBN 0688169813 ISBN13 9780688169817 UPC 099455019958
Availability 0 units.
More About Ken Blanchard & Margret McBride
Few people have influenced the day-to-day management of people and companies more than Ken Blanchard. A prominent, sought-after author, speaker, and business consultant, Dr. Blanchard is universally characterized by his friends, colleagues, and clients as one of the most insightful, powerful, and compassionate individuals in business today. Ken is one of the most influential leadership experts in the world and is respected for his years of groundbreaking work in the fields of leadership and management.
Ken Blanchard is an international bestselling author and motivational speaker whose books, including "The One Minute", and "Leading Manager"(R), "The One Minute Entrepreneur"(TM), and "Leading at a Higher Level", have sold more than eighteen million copies in thirty languages. He lives in San Diego, California
SPANISH BIO: Ken Blanchard es coautor y autor de varios libros exitos de libreria con ventas de mas de 18 millones, entre ellos se encuentra, Factor Generosidad. Ademas de ser un cotizado conferenciante y asesor, es socio fundador de las 'Empresas Ken Blanchard', las cuales ensenan principios de liderazgo y directiva a companias Fortune 500 alrededor del mundo.
Reviews - What do customers think about The One Minute Apology: A Powerful Way to Make Things Better?
Shame on you Reviewers ! May 12, 2008
After reading this book for the 2nd time I decide to write a review and was surprised to see so many negative reviews. The art of an apology is just that- an art. It is a learned skill to be crafted and improved over time. Perhaps the reviewers who are looking for more depth, and referring to Blanchard's book as a 'fairy tale' are precisely the folks who need it most. Apologies in both business and personal relationships are intensely important but sorely lacking in our society. Take a deep breath, open your hardened business-like heart, absorb the ideas in this book as fully as possible, and realize you are probably not nearly as good at apologizing as you think you are. I think it starts there. I'm wondering if these are the same folks who would want more than one recipe for boiling an egg. Know what end result you are looking for and work to perfect it- fairy tale ending. You don't need volumes of research to teach the idea of apologizing. If you can't feel it- it's probably not there.
Great Advice, Wrong Format Oct 12, 2006
Love the advice. Sick of the story-telling approach. It's time for Blanchard, et al. to write in a nonfiction format.
Simplistic Not Simple Nov 29, 2004
This book is more idiotic tripe along the lines of "One Minute Manager" and "Who Moved My Cheese?"
As other reviewers have said, if the authors know so much about apologizing, they should apologize to every reader of their book(s) for wasting time that could have more productively been used waiting for the subway or staring at the wall or something.
It is amazing the number of managers who have been brainwashed into thinking that bedtime stories for six-year olds are "good business reading."
The One Minute Apology: A Powerful Way to Make Things Better Nov 6, 2004
This was one of the best books that I have ever read. It was so easy to read and it had the most impact on my life of any book that I have read. I am going to give this book to friends and family as Christmas presents.
A Bit Much Apr 24, 2004
I have enjoyed reading the One Minute Manager series of books and cut my teeth on Ken Blanchard's situational management style in undergraduate school. That said, some of these stories abecoming a bit cliche.
Blanchard does a good job of illustrating how an apology is not effective unless it is coupled with sincere change. The current business environment can use all the ethical advice it can get, so I gave this 4 stars for that. This book is ideal to pass around to co-workers and subordinates that do not normally read and need to receive printed advice in small doses. Serious scholars of management philosophy would be better suited to go elsewhere.
On the plus side, you could easily read this book in the bookstore while waiting for your son to pick out a CD.