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Knowledge Management: Concepts and Best Practices [Hardcover]

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Item description for Knowledge Management: Concepts and Best Practices by Kai Mertins, Peter Heisig, Jens Vorbeck, Kai Mertins, Peter Heisig & Jens Vorbeck...

The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results on business-process oriented knowledge management, pro-active change management, KM strategy, knowledge structuring and KM audit, reviews the latest advancements in measuring intellectual capital and classifies more than 100 KM tools. Best Practices in KM are described by the Swiss Benchmarking Center TECTEM at University St. Gallen and in case studies from price-winning companies like Aventis and Siemens as well as from Arthur D. Little, British Aerospace plc., Hewlett-Packard, IBM, Phonak and Roche. New survey results on KM from EFQM, OECD and on "The Future of Knowledge Management" are presented. The book concludes with an overview on research funded by the European Commission in order to make "KM Made in Europe" a reality.

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Item Specifications...

Pages   383
Est. Packaging Dimensions:   Length: 1" Width: 6.25" Height: 9.25"
Weight:   1.65 lbs.
Binding  Hardcover
Release Date   Aug 5, 2003
Publisher   Springer
ISBN  3540004904  
ISBN13  9783540004905  

Availability  127 units.
Availability accurate as of Oct 21, 2016 07:55.
Usually ships within one to two business days from La Vergne, TN.
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More About Kai Mertins, Peter Heisig, Jens Vorbeck, Kai Mertins, Peter Heisig & Jens Vorbeck

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Product Categories

1Books > Special Features > Formats
2Books > Subjects > Business & Investing > Economics > General
3Books > Subjects > Business & Investing > General
4Books > Subjects > Business & Investing > Industries & Professions > Information Management
5Books > Subjects > Business & Investing > Management & Leadership > Management
6Books > Subjects > Business & Investing > Management & Leadership > Total Quality Management

Reviews - What do customers think about Knowledge Management: Concepts and Best Practices?

Knowledge Management  Jan 3, 2004
The authors have reworked the first edition of the book and imroved the content of the second edition with the latest developments and researchs in knowledge management. The Fraunhofer Framework for Knowledge Management suggests a very helpful basis for developing KM solutions.

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