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The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance

By Jody Gittell (Author)
Our Price $ 16.80  
Retail Value $ 24.00  
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Item Number 255362  
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Item description for The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance by Jody Gittell...

Learn from this rich story and adapt the lessons.---Thomas A. Kochan

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Item Specifications...

Est. Packaging Dimensions:   Length: 7.28" Width: 4.34" Height: 1.25"
Weight:   0.32 lbs.
Binding  Audio Cassette
Release Date   Mar 25, 2004
Publisher   American Media International
ISBN  1932378189  
ISBN13  9781932378184  

Availability  0 units.

More About Jody Gittell

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Jody Hoffer Gittell is an assistant professor of management at Brandeis University and faculty member of the MIT Global Airline Industry Program. She focuses on human resources and operations management, and frequently presents the results of her work to managers, researchers, and policymakers.

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Product Categories

1Books > Audiocassettes > Business > Management
2Books > Audiocassettes > General
3Books > Subjects > Business & Investing > Biographies & Primers > Company Profiles
4Books > Subjects > Business & Investing > Biographies & Primers > Strategy & Competition
5Books > Subjects > Business & Investing > General
6Books > Subjects > Business & Investing > Industries & Professions > Customer Service
7Books > Subjects > Business & Investing > Management & Leadership > Management

Christian Product Categories
Books > Christian Living > Practical Life > Business & Leadership

Reviews - What do customers think about The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance?

I'd love to review this book  Jul 6, 2008
But....seeing as I haven't received it yet, and there doesn't seem to be anywhere on your website for me to complain that I haven't received my book, I'm afraid this site's readers are just going to have guess what I think about am I.

Anyone at this site reading this, I'd appreciate you letting me know how I can find out what's happened to my book. It's no fun not getting what you paid for in advance, and then not being able to tell anyone about your problem.

How's that for a review?

Have a nice day :-)
Useful for IO Psyc class  Sep 22, 2007
Got the book for my Industrial Organizational Psychology class. It's a pretty interesting read. I recommend it to anyone looking to study IO Psyc.
Over The Top View of Supposed Perfection  Apr 27, 2007
I got about halfway through this book and couldn't stand the back slapping tummy rubbing view of perfection portrayed by the author. I lent the book to a colleague who has worked at Southwest and they agreed. Perhaps if you hadn't worked in the game it would be a better book. problem is Southwest probably deserves a better book because they are a great success story - just don't have an author crow so hard about it and detract from the true story. I rate the book three stars (possible generous) simply because I couldn't bear to read it all. For the money I recommend 'Hard Landing' by Petzinger as far more worthwhile ('From Worst to First' is also better).
A little heavy on the chest beating  Jan 30, 2007
The first part of the Audio CD was a turn-off. The title begins by trumpeting the virtues of Southwest. Not only was that not necessary, it gets old very quickly. Once that is over, the discussion is quite a bit more interesting. The philosophy that Southwest operates under is presented in a "top ten list" format. In addition, the author discusses how each of the ten items is necessary for the formula to work, and thus why many companies have failed to improve when trying to use only some of Southwest's techniques.

I would recommend this title only after reading other business titles. Two in particular are "From Good to Great" by Jim Collins and "First, Break all the Rules" / "Now, Discover your Strengths" by Marcus Buckingham. I feel this book doesn't stand well by itself; rather it is a case study of these two works, and probably a few others I haven't read yet.

I recommend the former because Jim Collins notes long term successful businesses all figure out their key performance metric and subordinate all business processes to it. The first part of "The Southwest Airlines Way" speaks right to this point. Aircraft turn around is Southwest Airline's key metric, they do it better than their competitors, and all of the 10 points support minimizing the metric.

The latter references by Buckingham theorize that people's talents are fixed, not learned. Thus, Buckingham recommends hire for the talents you need, as it is a waste of resources to try and train the untalented. This goes hand-in-hand with Southwest Airlines interviewing for, and only accepting, applicants with natural aptitude in people skills. Southwest Airlines ten points to success follow many of Buckingham's observations (recommendations) on how to successfully manage employee talent.
The Southwest Airlines Way  Nov 10, 2006
This is a great book on the study of Organizational Behavior. It provides great examples and keys elements to running a successful company. As a college student, this book has been invaluable as a source of information for various classes. I highly recommend this book to any student of Human Resource Management or Organizational Behavior.

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