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Coping with Crisis: A Counselor's Guide to the Restabilization Process [Paperback]

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Item description for Coping with Crisis: A Counselor's Guide to the Restabilization Process by Jim Burtles...

In the wake of a catastrophic event, the witness may discover or experience unsettling emotions which can trigger subsequent behaviors. These reactions can lead to a number of consequences, some of which are unproductive.

Restabilization is a practical means of addressing these reactions and the resultant issues. It is a four-step process of self-discovery guided, but not led, by a counselor; aimed at restoring someone's confidence and improving their capability to deal with life's problems. The person is encouraged, and enabled, to view the event as a learning experience with an opportunity to improve their performance in relation to unexpected problems.

The four stages of the process are described in detail, together with examples of model sessions and rules of engagement which serve to ensure the effectiveness of the process. There are also some Communication Exercises designed to ensure unemotional but sympathetic communication between the counselor and their client.

In addition, the Dark Serpent Dilemma and Technique offers a pragmatic way of approaching and solving the problems which life throws at all of us from time to time. Once the concept is understood it can be applied as a way of ensuring the optimum reaction to any significant event or situation.

About the Author

For several years, Jim Burtles was Principal Consultant with Safetynet PLC, where he taught business executives how to cope with, and plan for, minor emergencies, disasters and absolute catastrophes. Safetynet was a pioneering disaster recovery and business continuity company which specialized in dealing with business emergencies. Such events might range in scale from a faulty air-conditioning system to the aftermath of major earthquakes or terrorist attacks.

The original concept of Safetynet was centered on the complex computer-based operations of the modern business. However, experience soon taught Safetynet's founders that the whole of the business environment had to be taken into account. Therefore, personnel problems and many other aspects needed to be taken into consideration.

Jim acquired his expertise in disaster recovery and emergency management through direct exposure to dozens of real-life disasters, almost a hundred emergencies and countless problem situations. He also benefited from the indirect experience of many more, gained from talking to, and working with, victims of various crises.

In his current role, as a Director of Total Continuity Management, he is now working with senior executives of international corporations and government departments to help them develop complete emergency response plans and processes which include appropriate counseling and training programs to cope with emergency

Coping with Crisis is book #5 in the Explorations in Metapsychology Series from Loving Healing Press (

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Item Specifications...

Pages   128
Est. Packaging Dimensions:   Length: 8.8" Width: 5.8" Height: 0.4"
Weight:   0.45 lbs.
Binding  Softcover
Release Date   Aug 28, 2007
Publisher   Loving Healing Press
ISBN  1932690417  
ISBN13  9781932690415  

Availability  87 units.
Availability accurate as of Oct 21, 2016 09:53.
Usually ships within one to two business days from La Vergne, TN.
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More About Jim Burtles

Register your artisan biography and upload your photo! Jim Burtles (KLJ, MMLJ, FBCI) is an internationally renowned figure in business continuity with over 30 years of experience and teaching across 22 countries. He is a founding fellow of the Business Continuity Institute where he has served as Director for over ten years. He was presented with a Lifetime Achievement award by his peers in 2001 and during 2004 he worked with the Cabinet Office in the United Kingdom, helping to develop their guidance material to support the Civil Contingencies Act. He also represents the business community on the London Regional Resilience Team which is the central coordinating body for Londonas response to an emergency. His practical experience includes recovery work with victims of events such as bombings, earthquakes, storms and fires; including technical assistance and support in more than 90 disasters as well as advice and guidance for clients in over 200 emergency situations.

Jim Burtles was born in 1935.

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Product Categories

1Books > Subjects > Business & Investing > Industries & Professions > Human Resources & Personnel Management
2Books > Subjects > Health, Mind & Body > Personal Health > Stress > Exercise
3Books > Subjects > Health, Mind & Body > Psychology & Counseling > Counseling > General
4Books > Subjects > Health, Mind & Body > Psychology & Counseling > General
5Books > Subjects > Health, Mind & Body > Psychology & Counseling > Psychoanalysis
6Books > Subjects > Nonfiction > Current Events > Disaster Relief

Reviews - What do customers think about Coping with Crisis: A Counselor's Guide to the Restabilization Process?

Coping with Crisis: A Counselor's Guide to the Restabilization Process   Aug 2, 2008

It's a relevant, interesting and good book to read - even to a professional Coach & Superviser like me :-) ...

Claus B. Hansen
Workable plan for recovery from crisis  Mar 23, 2008
Reviewed by Michael Philliber for RebeccasReads (3/08)

How could a police chaplain, school counselor, or hospital mental health staff member effectively help their people cope with a recent traumatic event? Are there any simple, workable, user-friendly approaches in place that might work? Jim Burtles has spelled out a useable technique in his book "Coping with Crisis: A Counselor's Guide to the Restabilization Process," which is written in fairly non-technical language. In this short, 94-page manuscript, Burtles outlines a reasonably uncomplicated, step-by-step syllabus that will aid the helping professional in moving their people toward working through the trauma, improving their skills in dealing with the various problems and rebuilding their confidence in coping with diverse crises.

Burtles points out the five common reactions people have to severe crisis. These reactions are a discovery of one's fear, excitement, capability and chaos, as well as a discovery of their experience of the unknown. After working through the five emotional discoveries he points out that if people are not assisted in coping with these reactions, then there is greater possibility of either a delayed physical exit or delayed mental exit from the agency to which they belong.

Once Burtles has worked through these reactions and their normal consequences, he spends a large portion of the book laying out his four-stage `Restabilization Plan': Recap, Review, Repair and Reinforce. Then he explains how to employ this process in either a one-on-one or group counseling setting. His plan is to limit the process to four sessions, of no longer than an hour each, which is best implemented within 24 to 72 hours after the traumatic event. This sense of urgency is important because the individual or body of people have probably been propelled by the emergency situation into some cognitive dissonance which places barriers to rational thinking. This may well result in an `Activity Collapse' or a reduced ability to act, think, or respond to life effectively.

The author has filled the book, "Coping with Crisis," with several pieces of other helpful material. He uses illustrative scenarios depicting how `Restabilization' may look. He expresses as well what skills are essential for a counselor. Burtles also describes a useful tool he calls `The Dark Serpent Dilemma' that is intended to aid the traumatized person in their decision making process. Finally, he gives a brief comparison between his `Restabilization Process' and `Critical Incident Stress Debriefing.'

I picked up this book because as a police chaplain I have pondered what ways I might be able to help our department if a serious calamity were to hit. "Coping with Crisis: A Counselor's Guide to the Restabilization Process" has given me a practicable set of tools to help various people recover from a painful incident, and facilitate the restoration of their ability to cope with crisis.

`restabilize'  Nov 25, 2007
This is a counsellor's handbook. It outlines the use of a technique of behaviour therapy to help people recover from critical traumatic experiences. The author has vast experience in the area of disaster recovery and emergency management. The focus of the book is to `restabilize' a person who has been through an intense experience and put them back to their `normal' selves. I find it interesting that the author uses terms that won't scare people off seeking therapy, emphasising that the treatment is directed at normal people who've been through problematic times. Thus they can avoid the social stigma of being considered mentally ill. I'm not sure how I feel about that (if only all mental illnesses were seen as normal reactions to abnormal circumstance) but I do think that treatments like these work well.
Every counselor needs this book!  Nov 1, 2007
Reviewed by Paige Lovitt for Reader Views (10/07)

"Coping with Crisis" is the fifth book in the "Explorations in Metapsychology" series. The author, Jim Burtles, wrote this book to aid counselors in reducing the traumatic aftereffects for others that are caused by crisis situations. Mr. Burtles has a background in training others with how to deal with a range of crisis situations. He worked as a consultant in the field if disaster recovery and emergency management.

Mr. Burtles came up with a four-stage restabilization process for recovery from a traumatic event. He found that the techniques he utilizes can be useful for any major personal crisis; however, they are most effective when offered immediately after the crisis event. He discusses when and where to offer this form of counseling.

Prior to going into the discussion of the restabilization process, he discusses "The Five Discoveries of Stress." Next he lists the four basic recovery stages of the restabilization process which are: Recap; Review; Repair, and Reinforce. The second and third stages involve using cognitive behavioral analysis. Mr. Burtles puts a positive spin on the crisis event by stating that, "A crisis can be an opportunity for self-discovery, which may lead to self improvement." The person in crisis can benefit from the insight gained from dealing with the situation.

Part of the process involves assisting the client with recognizing that his current way of dealing with the stressful situations is not working well for him. Once he recognizes this, the counselor is able to teach the client a healthier way. Very interesting, illuminating examples are used to illustrate the key points. A very useful glossary is also included. Session models are included for both one-on-one sessions and group sessions. A Code for Counselors that will benefit all in the counseling profession is also included.

I really feel that all counselors should have this book on hand. It is well written and interesting. By reading this, the counselor will better prepare himself for a catastrophic situation should it occur. Considering the climate in many schools today, I think it is especially important for school counselors to be trained in this method. As a counselor living nearby the fires currently happening in southern California, I really think that this guide would be beneficial in dealing with the thousands of people in crisis. The sooner they are helped, the less likely the chance of serious permanent emotional damage. I highly recommend "Coping with Crisis."


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