Item description for ISO 20000: A Pocket Guide by Jan van Bon...
ISO 20000 is the first international global standard for IT service management, which is also fully compatible and supportive of the ITIL framework. To take account of these latest changes to the standard, VHP are delighted to announce an update to their bestselling BS15000 Pocket Guide. ISO 20000: A Pocket Guide provides an easy and accessible reference which will promote awareness of ISO 20000 as a valid international standard for IT service organizations; it supports ISO 20000 training and certification, whilst supplying the reader with the essential core content of the standard. This title has been endorsed by IPESC - the international publications committee of ITSMF.
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Studio: Van Haren Publishing
Est. Packaging Dimensions: Length: 6.14" Width: 3.86" Height: 0.24" Weight: 0.18 lbs.
Release Date May 31, 2006
Publisher Van Haren Publishing
ISBN 9077212795 ISBN13 9789077212790
Availability 0 units.
More About Jan van Bon
Jan van Bon, founder of the IT Service Management Forum in the Netherlands, is chief editor of ITSMF publications and currently manages ITSM PORTAL, the only Internet portal on IT Service Management.