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Foundations of IT Service Management: based on ITIL (English version) [Paperback]

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Item description for Foundations of IT Service Management: based on ITIL (English version) by Jan Van Bon...

The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam.

While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.

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Item Specifications...

Studio: Van Haren Publishing
Pages   231
Est. Packaging Dimensions:   Length: 9.3" Width: 6.6" Height: 0.5"
Weight:   1.1 lbs.
Binding  Softcover
Release Date   Sep 15, 2005
Publisher   Van Haren Publishing
ISBN  9077212582  
ISBN13  9789077212585  

Availability  0 units.

More About Jan Van Bon

Register your artisan biography and upload your photo! Jan van Bon, founder of the IT Service Management Forum in the Netherlands, is chief editor of ITSMF publications and currently manages ITSM PORTAL, the only Internet portal on IT Service Management.

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Reviews - What do customers think about Foundations of IT Service Management: based on ITIL (English version)?

Foundations of IT Service Management: based on ITIL   May 6, 2008
It is a very good book for studying, for the ITIL v2 foundation exam. However for ITIL v3 foundation exam I would recommend "Passing Your ITIL Foundation Exam by OGC". I used both books (and some practice tests) to study for the v3 exam and passed.
Good and not so good. . .   Dec 16, 2007
The Good: I used this book as THE only major study source to pass the ITIL Foundations and indeed, it has the essentials to pass the exam -I passed with room to spare using only this *plus* a Transcender Practice exam (Oh yeah, and the ITIL chart that sells here for $11.) So, in one way of looking at it, there is a lot of helpful info here and it does the job to pass the exam. Also, it is the most affordable reference I could find.

The Not So Good: EXTREMELY boring! (another comment below has more detail about this) It written to be only a catalogue of Service Management elements and how they relate. A few illustrations were begun in the first chapter, but were discontinued by Chapter 2 making this very painful read. It is written in a way that the necessary info and the relationships of the processes are elaborated on enough to pass the exam, but again, so boring. It was also too repeatitive.

I hold several certifications and am the type of person who keeps all their books, however, I gave this one away the same day I passed the test. Several reasons: one, there is no index whatsoever for future reference -that would have been both easy for the publisher and extremely helpful for future needs; also, it is just so boring, nothing I want to see again. The numbering sequence when I first bought it I thought followed the Service Management Publications numbering, but not so, so there is no correaltions to that 'Bible' of ITIL. Seems to me that would have also been helpful and easy to do.

I do recommend this IF you can endure the pain and if you obtain something else to suplement. My choices of Transcender ITIL practice exam and the chart worked for me. I definitely am keeping the chart for future reference.
It worked...  Dec 1, 2007
Horribly boring, but at least it was short. And, I passed the "ITILF" (Foundation) test by using this book and the practice test from management-survival.

Just don't expect to read this book for much more than 30 minutes before drifting off into the glassy eyed stare from being immersed in a bureaucratic dream of infinitely, interrelated, "Looks good on paper" processes. But, that just ITIL...
Worthwhile ITIL overview  Nov 29, 2007
We use this book with every online course we provide - it is excellent. Also Jan van Bon is highly recommended as chief editor - the insight he brings to the table breaths throughout the book.
ITIL process makes sense.  Sep 28, 2007
ITIL is hardly new, but it is surprising how many professionals in Service Management have never heard of it. I leanred of it from a colleague, and did some research. It is more or less a common sense approach to service management and delivery. What it reall does is force the IT professional to view IT in a customer business needs and expectations sense as opposed to an IT provider sense. I found this text easy to read and well laid out. The mock exam in the back is an interesting way to drive home major points, but the book itself is useful not just for people who want to pass the Foundations certification, but to those who want to view service management and delivery in a more process centric manner. I also purchased the study guide for Foundations by Ron Palmer that gives a very good conversational explanation of ITIL and fills in gaps the offical text does not.

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