Item description for Frameworks for IT Management: An Introduction (ITSM Library) by Jan Van Bon...
This itSMF publication covers the most important frameworks in use, in a neutral and objective way, so that readers can better understand the potential value of each instrument. Each framework is described by a well-known expert in that field, in a structured format, to emphasize the specific characteristics. A consistent approach to each chapter allows easy comparison between the instruments: a description of each framework, the origin/history, where the instrument is used, description and core graphics, approach/how to, relevance to IT management, strengths and weaknesses, cross-references/relationships and links and literature. This first edition of the itSMF Frameworks for IT Management guide contains descriptions of (in alphabetical order) AS 8015, ASL, BiSL, CobiT, eSCM, eTOM, Generic Framework for Information Management (PrimaVera), IPMA Competence Baseline, ISO/IEC 20000, (formerly BS15000), ISO 27001 (ISO 17799/BS7799), ISO 9000 (GB/T 19000), ISPL, IT Balanced Scorecard, ITIL(R), ITS-CMM, PMBoK, PRINCE2(R), M_o_R(R), MSP, Six Sigma, TickIT, and TQM.
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Studio: Van Haren
Est. Packaging Dimensions: Length: 0.5" Width: 6.75" Height: 9.25" Weight: 1.15 lbs.
Release Date Sep 15, 2006
Publisher Van Haren
ISBN 9077212906 ISBN13 9789077212905
Availability 0 units.
More About Jan Van Bon
Jan van Bon, founder of the IT Service Management Forum in the Netherlands, is chief editor of ITSMF publications and currently manages ITSM PORTAL, the only Internet portal on IT Service Management.
Reviews - What do customers think about Frameworks for IT Management: An Introduction (ITSM Library)?
Frameworks for IT Management: An Introduction Aug 28, 2007
I don't want to ignore your request for a review, but I cannot review this purchase. I was asked to purchase this book for two different people here at work, for job-related needs. However, I have not read the book. I really can't rate this but my response won't go thru without a rating, so I chose the middle of the scoring.
Framework of Frameworks. May 29, 2007
Not quite what I was expecting and the analysis of AS8015 is little more than restating that standard. However, it's still a very useful guide to help see the forest through the trees. The standardised presentation of each framework is particularly useful for comparing and contrasting.