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Foundations of IT Service Management Based on ITIL® V3 (English version) [Paperback]

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Item description for Foundations of IT Service Management Based on ITIL® V3 (English version) by Inform-IT...

Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.

The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.

Promise Angels is dedicated to bringing you great books at great prices. Whether you read for entertainment, to learn, or for literacy - you will find what you want at!

Item Specifications...

Studio: Van Haren Publishing
Pages   360
Est. Packaging Dimensions:   Length: 1" Width: 6.75" Height: 9.25"
Weight:   1.7 lbs.
Binding  Softcover
Release Date   Sep 24, 2007
Publisher   Van Haren Publishing
ISBN  9087530579  
ISBN13  9789087530570  

Availability  0 units.

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Product Categories

1Books > Subjects > Business & Investing > General
2Books > Subjects > Business & Investing > Industries & Professions > Information Management
3Books > Subjects > Business & Investing > Reference > General
4Books > Subjects > Business & Investing > Reference
5Books > Subjects > Computers & Internet > General
6Books > Subjects > Computers & Internet > Software
7Books > Subjects > Reference

Reviews - What do customers think about Foundations of IT Service Management Based on ITIL® V3 (English version)?

Don't waist your money  May 23, 2008
This is one of the worst written books I have ever read. The book is a tough read. Information is just thrown at you like verbal(allthough written) diarrea.
Good to find an ITIL V3 publication I can share  Apr 21, 2008
Most books of this type are pretty dry and hard to read. It's nice to see one written that I can share with my fellow IT and business execs and have some hope that they will actually get something out of it. I did find 1 or 2 editing errors in the book but otherwise found it very well written in common language. I plan to have my whole staff read sections of it in preparation for their foundations training & certification (which will be news to them).
Five books or one ?  Jan 2, 2008
ITIL v3 is defined in 5 new volumes, whereas the summary from Van Haren is squeezed into a single 320 page text.

Of course, you are not going to get the level of detail that you'd have if you purchase all 5 books, but if you want someone to have picked out the "best bits" then consider getting this book.

Perhaps the best attribute for the book is that it strips away a lot of the superfluous text that surround some of the new concepts. That in itself is a worthwhile reason to consider getting it. I would have liked to have seen more original diagrams, most of the pictures are taken directly from the original ITIL v3 volumes.

There is a full 30 page glossary at the back of the book that is based on the official ITIL v3 Glossary.
They've done it again!  Nov 28, 2007
Jan van Bon/Ivo van Haren and their team have again delivered a great foundations book - a standard that deserves its place in every ITIL practitioner's library.

Hats off!

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