Item description for Information Technology and Tourism - A Challenging Relationship (Springer Computer Science.) by Hannes Werthner...
Information systems in tourism, such as computer reservation systems, yield management systems, and tourism-marketing systems, have been among the pioneers of leading-edge technology applications and have driven the dynamics of development in tourism services. Tourism is regarded as one of the most successful applications of electronic commerce. The book is synthesizing and analyzing the current situation, trying to set the stage and to show ways of future research. A common methodological approach and framework enables the analysis of the ongoing processes and the underlying trends. From both a technological and a managemental point of view, the work focuses on interorganizational processes and information systems, it takes a network-oriented approach, corresponding with the fact that travel and tourism is an interorganizational business. In order to provide a coherent picture, the work is located within a triangle of tourism research, information technology and computer science, and management science. With respect to these scientific fields, different perspectives are pursued and integrated: * a market and industry perspective, looking at trends in the tourism industry, * an analysis of the value chain and its redesign induced by modern information and communications technologies, * a discussion of organizational impacts and the implications on management strategies, focusing on a business (network) redesign. Several case studies illustrate the strategies of different players in the industry, highlight structural changes, and indicate future trends. Extensive references provide a comprehensive coverage of the literature in tourism information systems.
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Est. Packaging Dimensions: Length: 9.53" Width: 6.46" Height: 0.55" Weight: 1.46 lbs.
Release Date Jul 23, 1999
ISBN 3211832742 ISBN13 9783211832745
Reviews - What do customers think about Information Technology and Tourism - A Challenging Relationship (Springer Computer Science.)?
A Solid Effort! Jan 9, 2003
Information technology (IT) fits the tourism industry like those three-fingered white gloves fit Mickey Mouse - but you have to really understand what you are doing if you want to hang out with the big thinkers. Just ask authors and researchers Hannes Werthner and Stefan Klein, specialists on IT applications for the tourism trade. They teach a complex class, here, about getting destination and attraction information to travelers and about getting tourism data back to service providers. This IT theme park is a place where insiders give the professional scoop to other insiders. The language is highly technical, theoretical and complex (perhaps, now and then, even more complex than the ideas at hand warrant). Casual visitors will like the extensive source documentation, charts, graphs and arrow-filled diagrams, but the text is written for folks who live in this industry day in and day out. If you already know info technology and tourism, we from getAbstract invite you to enjoy this expert rundown on how all the internal mysteries relate. There's nothing Mickey Mouse about it.
Professor Jun 4, 2001
This is an excellent book providing a comprehensive look at information technology in the tourism industry. The perspective of the authors is clearly IT. I would strongly recommend this book as a reader for senior level undergraduate and graduate level classes in this area. The authors should be commended for providing the first comprehensive look at the tourism industry.
Rubbish Apr 20, 2001
This book is rubbish! It is nothing more than a very long and pedantic list of topics. There is no explanation of anything.
The english is also near comical.
The only saving grace is the extensive list of references for which it earns 1 star.