Item description for Quality (5th Edition) by Summers, Donna C. S....
For courses in Quality, Quality Improvement and Quality Assurance. Filled with a wide-range of industry examples, this book takes an applied approach that teaches the "why and how" behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety.
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Reviews - What do customers think about Quality (5th Edition)?
Excellent book on Quality Controls Nov 5, 2009
Amazing presentation of the materials. Theory, quickly followed up by examples. Case studies, real-world examples. This book is another keeper.
Purchased for required class Sep 27, 2009
The book arrived in good condition in a timely manner. It was the required text for a college course.
Innovative and appropriate in today's world Apr 7, 2006
The author makes an excellent connection between quality and ethics. Although the topic of moral may make the super left-brainers uneasy, it is an important issue. The book also points out fragmentation of today's organizations, its negative consequence on quality, and suggested solutions.
Detailed, yet not well organized Jan 23, 2006
This book is not written very well (its 47.2 oz weight is a testamount to that: 47.2 oz on one topic?) Book has plenty of rounding errors and is not organized very well. Some topics are not explained well, and at 47.2 oz, a lot of weight is moved in pages to figure things out. I don't recomend this book. Find a shorter one.
Where is the real world? Dec 13, 2005
Not the quality I would expect in a textbook titled "Quality".
It is obvious that many of the problems are pulled out of the air and not put together by subject matter experts, e.g. one on bicycles on campus, locking them up, and security. If you ride a high-end bike you will get a good laugh out of this example. This may be OK for the naive 20 year old but not the have lived around the world, work at 15 different jobs 60 year old grad student.
Formulas are put out as "Ok folks, here's the formula, use it." with no proof (this would be a good place for the appendices), just doesn't cut it when you have a degree in mathematics and have had to prove all formulas.
Many missed references to the wrong table in the appendices.
Lots of tables & charts are repeated doing nothing but making the book larger. Another great place for appendicies.
Glad I had the internet to really know what the issue in quality are.