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Wow! That's What I Call Service! [Paperback]

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Item Number 267361  
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Item description for Wow! That's What I Call Service! by Don Hales...

Every once in a while you fall in love. Someone makes a connection with you in such a way that you want to buy from that person or that organisation over and over again. And it's not necessarily because they provide a superior product. They give something of themselves that makes you say, "WOW! That's what I call service!" It could be the organisation as a whole. It could be just one checkout operator in an otherwise bland supermarket. But once you have fallen in love you will probably stick with that supplier through thick and thin. You will forgive them their failings and their shortcomings, just as you would forgive a close relative. This little book is full of stories about people and businesses that cause customers to fall in love; brought together in order that they may serve as an inspiration to others. And not just for the benefit of individual businesses but in order to raise standards of customer service throughout the UK. So that visitors from around the world might say. WOW! that's what I call service! Don Hales (Chairman of judges for the National Customer Service Awards) and Derek Williams (Creator of The WOW! Awards) are leading lights in the development of UK Customer Service. "A fantastic compilation of great customer services stories, anecdotes and examples." Julian Richer, Chairman of Richer Sounds

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Item Specifications...

Pages   296
Est. Packaging Dimensions:   Length: 9.21" Width: 6.06" Height: 0.79"
Weight:   0.97 lbs.
Binding  Softcover
Release Date   Jul 2, 2007
Publisher   Ecademy Press Limited
ISBN  1905823169  
ISBN13  9781905823161  

Availability  58 units.
Availability accurate as of Oct 24, 2016 03:20.
Usually ships within one to two business days from La Vergne, TN.
Orders shipping to an address other than a confirmed Credit Card / Paypal Billing address may incur and additional processing delay.

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Product Categories

1Books > Subjects > Business & Investing > General
2Books > Subjects > Business & Investing > Industries & Professions > Customer Service
3Books > Subjects > Business & Investing > Marketing & Sales > Consumerism
4Books > Subjects > Business & Investing > Marketing & Sales > Marketing > General
5Books > Subjects > Business & Investing > Marketing & Sales > Marketing > Research

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