Item description for Working as One- Fundamental Conversations that Build Cooperation & Get Results by Christine C. Williams...
A straightforward, little book that packs a powerful message. . .Good things can happen when we work together. If you want to get things done, you have to talk and reach agreements with others. Talking isn t always convenient or easy, but it s an essential tool for building cooperation and getting results. With over sixty real-life examples from a variety of traditional and volunteer work settings, Working As One offers readers both hope that what they say and do can make a difference and a sense of empowerment because they now have the tools they need. Working As One is a book you ll continue to use over and over to help you talk about the right things in the right way, with a lot more skill and confidence. You ll also find that you and your co-workers are more focused on what s really important and in sync with how and when the work gets done. Working As One answers: Why we need to talk with one another. . . how moving from me to we thinking and talking makes a difference in your ability to get things done; What we need to talk about. . .7 fundamental conversations that help co-workers stay focused, positive, and productive; How we go about having these conversations. . . specific guidelines, tools, and techniques to enhance communication skills during your day-to day work.
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Est. Packaging Dimensions: Length: 8.4" Width: 5.5" Height: 0.4" Weight: 0.4 lbs.
Release Date Oct 1, 2007
Publisher Brown Books Publishing
ISBN 1933285958 ISBN13 9781933285955
Availability 0 units.
More About Christine C. Williams
Christine Williams facilitates, speaks, and consults with organizations throughout the United States to help people talk with one another in constructive and productive ways. She has worked ?in the trenches? for over twenty years with hundreds of groups from various backgrounds and work settings--as diverse as executives, healthcare teams, and layed-off tire-workers to religious congregations, police officers, educators, and conservationists. Chris has extensive experience in the area of leadership development. She was a member of the team that developed a cutting-edge national executive development program for clinical leaders for the Veterans Health Administration, Department of Veterans Affairs, and served as project manager and an instructor of that program for seven years. Chris has a PhD in Higher Education, a Master's Degree in Guidance and Counseling, and a Bachelors Degree in Education. In 1992 Chris founded Focus Consulting Group, a firm established to help groups improve their capacity and skills to work collaboratively.
Reviews - What do customers think about Working as One- Fundamental Conversations that Build Cooperation & Get Results?
Basic and Sensible Advice May 2, 2008
It would be unfair to draw comparisons and contrasts between this book(let) and other, more comprehensive volumes in which their authors also examine the elements of effective conversation and communication, notably Crucial Conversations: Tools for Talking When Stakes are High co-authored by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, Robert Bolton's People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts, and Robert B. Cialdini's Influence: The Psychology of Persuasion.
What Christine Williams offers is a solid introduction to (a primer on) basic principles of effective communication that are essential to productive collaboration., not only in the workplace but indeed in all other areas of human interaction. Each of three Parts responds to a specific question: "Why do we need to talk with one another?", "What do we need to talk about?", and "How do we go about having these conversations?" There are no head-snapping revelations among Williams' observations and insights, nor does she claim to offer any.
In my opinion, this book(let) will be most helpful to those now enrolled in schools, colleges, and universities as well as to those who have only recently embarked on a career. Correctly, Williams stresses the need for preparation prior to each encounter as well as the importance of timing, asking the right questions, and of listening carefully to what others have to say. All of this requires skills that can be developed. Although her focus is on the workplace, presumably she agrees with me that some of the most important of the "fundamental conversations that build cooperation and get results" involve customers. Now more than ever before, customers expect to obtain the information they request, to have their questions answered, and in all other ways to be treated with respect. The advice Williams offers can help to achieve those worthy objectives.