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Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition (Best of Call Center Management Review) [Paperback]

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Item description for Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition (Best of Call Center Management Review) by Brad Cleveland...

Finding and retaining qualified agents is an endless challenge for call centers. An effective recruiting strategy, combined with a motivating, supportive training program that keeps new-hires charged about their potential with the company, will pay off in lower hiring costs and higher staff retention. Call Center Recruiting and New-Hire Training offers call center managers valuable insights and ideas on:

* Developing retention-oriented recruiting strategies

* How to select the most qualified candidates

* Developing new-hires into successful agents

* Recruiting and training call center supervisors

* Alternative labor pools

Each chapter is filled with innovative practices, strategies and best practices from call centers that have successfully put a stop to the revolving door of agent attrition.



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Item Specifications...


Pages   204
Est. Packaging Dimensions:   Length: 8.9" Width: 5.9" Height: 0.6"
Weight:   0.75 lbs.
Binding  Softcover
Publisher   Call Center Press
ISBN  1932558039  
ISBN13  9781932558036  


Availability  0 units.


More About Brad Cleveland


Register your artisan biography and upload your photo! Cleveland is president of Incoming Calls Management Institute (ICMI), based in Annapolis, Maryland.

Brad Cleveland currently resides in Annapolis, in the state of Maryland.

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Product Categories

1Books > Special Features > New & Used Textbooks > Business & Finance > Human Resources
2Books > Subjects > Business & Investing > Industries & Professions > Human Resources & Personnel Management
3Books > Subjects > Business & Investing > Management & Leadership > Management
4Books > Subjects > Business & Investing > Management & Leadership > Training



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