Newsletter   Secure Checkout   View Cart (0 items)  
Search:    Welcome Guest! Save up to 30-40% on most items with our awesome everyday discounts!

Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition (Best of Call Center Management Review) [Paperback]

Our Price $ 11.86  
Retail Value $ 16.95  
You Save $ 5.09  (30%)  
Item Number 253932  
Buy New $11.86
Quantity:
Out Of Stock!
Currently Out Of Stock
Currently unavailable...

Item description for Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition (Best of Call Center Management Review) by Brad Cleveland...

High agent turnover can cripple an organization---draining the call center's budget, destroying staff morale and eroding customer satisfaction. Progressive call centers have taken a proactive approach to the battle against attrition with agent-centric processes designed to find, develop and keep top-performers. Call Center Agent Turnover and Retention offers tried-and-true practices and insights on:

*Understanding the costs associated with agent turnover

*Enhancing retention through agent empowerment and growth

*Developing retention-oriented recruiting processes

*Battling job stress and agent burnout

*Developing a positive culture

*Managing internal agent attrition

High staff turnover doesn't have to be the "nature of the beast." Learn proven strategies from those who have won the war on attrition.



Promise Angels is dedicated to bringing you great books at great prices. Whether you read for entertainment, to learn, or for literacy - you will find what you want at promiseangels.com!

Item Specifications...


Pages   186
Est. Packaging Dimensions:   Length: 8.9" Width: 6" Height: 0.5"
Weight:   0.65 lbs.
Binding  Softcover
Publisher   Call Center Press
ISBN  1932558047  
ISBN13  9781932558043  


Availability  0 units.


More About Brad Cleveland


Register your artisan biography and upload your photo! Cleveland is president of Incoming Calls Management Institute (ICMI), based in Annapolis, Maryland.

Brad Cleveland currently resides in Annapolis, in the state of Maryland.

Are You The Artisan or Author behind this product?
Improve our customers experience by registering for an Artisan Biography Center Homepage.



Product Categories

1Books > Special Features > New & Used Textbooks > Business & Finance > Human Resources
2Books > Subjects > Business & Investing > Industries & Professions > Customer Service
3Books > Subjects > Business & Investing > Industries & Professions > Human Resources & Personnel Management
4Books > Subjects > Business & Investing > Management & Leadership > Management



Reviews - What do customers think about Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition (Best of Call Center Management Review)?

Call Center Best Practices not so practical  Sep 18, 2005
Brad Cleveland performed due diligence in putting together this anthology of Call Center Agent Retention best practices. But what's missing is a conclusion and recommended steps to implementing these best practices. A checklist, at the very least, could have saved me countless hours. If I wanted the incidentals, then, I could have turned back to what exemplified his identified best practice companies.

Not a complete waste of time, but just ask yourself or your agents why they are leaving or what you could do better to retain them, and save yourself the $12.
 

Write your own review about Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition (Best of Call Center Management Review)



Ask A Question or Provide Feedback regarding Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition (Best of Call Center Management Review)


Item Feedback and Product Questions
For immediate assistance call 888.395.0572 during the hours of 10am thru 8pm EST Monday thru Friday and a customer care representative will be happy to help you!

Help us continuously improve our service by reporting your feedback or questions below:

I have a question regarding this product
The information above is incorrect or conflicting
The page has misspellings or incorrect grammar
The page did not load correctly in my browser or created an error.

Email Address:
Anti Spam Question. To combat spammers we require that you answer a simple question.
What color is the sky?
Leave This Blank :
Do Not Change This Text :



Add This Product Widget To Your Website

Looking to add this information to your own website? Then use our Product Widget to allow you to display product information in a frame that is 120 pixels wide by 240 pixels high.

    Copy and paste the following HTML into your website and enjoy!



Order toll-free weekdays 10am thru 10pm EST by phone: 1-888-395-0572 (Lines are closed on holidays & weekends.)
Customer Service | My Account | Track My Orders | Return Policy | Request Free Catalog | Email Newsletter


Resources
Gift Certificates
RSS Feeds
Corporate
About Us
Contact Us
Policies
Terms Of Use
Privacy Policy