Newsletter   Secure Checkout   View Cart (0 items)  
Search:    Welcome Guest! Save up to 30-40% on most items with our awesome everyday discounts!

Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition [Paperback]

Our Price $ 11.86  
Retail Value $ 16.95  
You Save $ 5.09  (30%)  
Item Number 253934  
Buy New $11.86
Quantity:
Out Of Stock!
Currently Out Of Stock
Currently unavailable...

Item description for Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition by Brad Cleveland...

The link between motivation and performance is a truly powerful one. In successful call centers, you'll find leaders who understand how to energize and inspire their staff---despite management challenges, such as marketplace fluctuations, outsourcing and job-role changes.

In the pages of Call Center Agent Motivation and Compensation, you'll find the strategies and tactics that work for managers of top-performing call centers, including:

* The principles of effective motivation

* Ideas for compelling reward and recognition programs

* Motivating staff without burying budgets

* Agent compensation trends

* Incentives that rev up and retain agents

* Motivating agents with skills and career growth opportunities

Effective technology and processes play critical roles in call center performance, but it's the people who most impact customer loyalty.



Promise Angels is dedicated to bringing you great books at great prices. Whether you read for entertainment, to learn, or for literacy - you will find what you want at promiseangels.com!

Item Specifications...


Pages   184
Est. Packaging Dimensions:   Length: 8.9" Width: 5.98" Height: 0.55"
Weight:   0.71 lbs.
Binding  Softcover
Release Date   Aug 1, 2004
Publisher   Call Center Press
ISBN  1932558020  
ISBN13  9781932558029  


Availability  0 units.


More About Brad Cleveland


Register your artisan biography and upload your photo! Cleveland is president of Incoming Calls Management Institute (ICMI), based in Annapolis, Maryland.

Brad Cleveland currently resides in Annapolis, in the state of Maryland.

Are You The Artisan or Author behind this product?
Improve our customers experience by registering for an Artisan Biography Center Homepage.



Product Categories

1Books > Subjects > Business & Investing > Business Life > Communication > General



Reviews - What do customers think about Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition?

Be the first to write a review about Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition



Ask A Question or Provide Feedback regarding Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition


Item Feedback and Product Questions
For immediate assistance call 888.395.0572 during the hours of 10am thru 8pm EST Monday thru Friday and a customer care representative will be happy to help you!

Help us continuously improve our service by reporting your feedback or questions below:

I have a question regarding this product
The information above is incorrect or conflicting
The page has misspellings or incorrect grammar
The page did not load correctly in my browser or created an error.

Email Address:
Anti Spam Question. To combat spammers we require that you answer a simple question.
What color is the sky?
Leave This Blank :
Do Not Change This Text :



Add This Product Widget To Your Website

Looking to add this information to your own website? Then use our Product Widget to allow you to display product information in a frame that is 120 pixels wide by 240 pixels high.

    Copy and paste the following HTML into your website and enjoy!



Order toll-free weekdays 10am thru 10pm EST by phone: 1-888-395-0572 (Lines are closed on holidays & weekends.)
Customer Service | My Account | Track My Orders | Return Policy | Request Free Catalog | Email Newsletter


Resources
Gift Certificates
RSS Feeds
Corporate
About Us
Contact Us
Policies
Terms Of Use
Privacy Policy