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Handle with Care: Motivating and Retaining Employees: Creative, Lost-Cost Ways to Raise Morale, Increase Commitment, and Reduce Turnover [Paperback]

By Barbara Glanz (Author)
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Item Number 161050  
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Item description for Handle with Care: Motivating and Retaining Employees: Creative, Lost-Cost Ways to Raise Morale, Increase Commitment, and Reduce Turnover by Barbara Glanz...

Internationally known speaker Glanz offers creative, low-cost ways to raise morale, increase commitment, and reduce turnover in the workplace, based on research with 1,200 employees and hundreds of practical suggestions. 100 illustrations.

Publishers Description


Frontline techniques and strategies for making employees feel appreciated and improving their performance at every level

Internationally known motivational author and speaker Barbara Glanz provides managers and supervisors with innovative techniques for engaging, developing, and motivating employees. Glanz outlines a framework based on the CARE model--Creative Communication, Atmosphere and Appreciation for all, Respect and Reason for being, Empathy and Enthusiasm-- for understanding what employees really want from managers. The book is based on research with 1,200 employees at dozens of organizations and includes hundreds of practical ways managers can motivate employees to peak performance while creating an organizational culture that is supportive instead of cutthroat, enjoyable instead of intimidating, and profitable on every level.

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Item Specifications...

Studio: McGraw-Hill
Pages   316
Est. Packaging Dimensions:   Length: 1.25" Width: 6" Height: 8"
Weight:   0.85 lbs.
Binding  Softcover
Release Date   Jul 10, 2002
Publisher   McGraw-Hill
ISBN  0071400672  
ISBN13  9780071400671  
UPC  639785337553  

Availability  69 units.
Availability accurate as of Oct 25, 2016 03:11.
Usually ships within one to two business days from La Vergne, TN.
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More About Barbara Glanz

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Barbara A. Glanz is an internationally known speaker, author, and consultant. Her books on enhancing workplace motivation and performance include CARE Packages for the Workplace and The Creative Communicator.

Barbara Glanz has published or released items in the following series...
  1. Lutheran Voices

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Product Categories

1Books > Subjects > Business & Investing > General
2Books > Subjects > Business & Investing > Industries & Professions > Human Resources & Personnel Management
3Books > Subjects > Business & Investing > Management & Leadership > Management
4Books > Subjects > Business & Investing > Management & Leadership > Training
5Books > Subjects > Business & Investing > Small Business & Entrepreneurship > Entrepreneurship

Reviews - What do customers think about Handle With CARE: Motivating and Retaining Employees?

Gobs Of Ideas  Dec 28, 2002
Barb has a way of making things practical but even better than that there are so many wonderful ideas packed into one book! You are bound to find ideas that will work within your setting. Stories from so many different kinds of companies make it a sure bet that this will be something you can use within your environment. Retention is a common problem but even more making sure the people that stay are motivated and involved is an ongoing challenge - especially in this economy. Her ideas and stories with make a difference in your workplace and in your life!
Lots of Proven Ideas for Managers and Supervisors  Aug 2, 2002
If you want to retain employees, motivate them and care for them. OK, no-brainer. Arguing with that kind of a statement is like being against Motherhood and Apple Pie. So, there has to be something more to this book. And there is . . . after just a little bit of digging.

The book begins with a chapter on the research of what motivates employees. Not much new here. In chapter 2, the author reports the results of her original research into what motivates front-line workers. She surveyed 1200 employees. There is some thought-provoking information here, but nothing dramatic if you've spent much time in this kind of human resources research. For those who have not been exposed to this kind of data, this will be interesting material.

The real meat of this book is the author's C.A.R.E. model for motivating and retaining employees. The acronym represents Creative Communication, Atmosphere and Appreciation for All, Respect and Reason for Being, and Empathy and Enthusiasm. The model is explained, completing Part 1 of the book.

Part 2 consist of Ideas and Stories from Managers, Employees, and Organizations Who Care. Some interesting case studies here. Chapter 6 includes a six page list of ideas from employees. Great checklist of reward opportunities. Chapter 7 presents a brief survey used by one company to gain input from employees about what kind of rewards they prefer.

In Part 3, the book begins to bubble with value. In over 200 pages, Glanz delivers dozens of ideas, explaining each idea and giving real-life examples of how the ideas are actually implemented in a wide range of employer organizations. Chapter after chapter--full of ideas organized in an easy-to-follow format according to the author's C.A.R.E. formula. This section of the book is the real power which earns this book a good rating. The quality of the content and presentation in this section overcomes the weaker beginning.

Four appendices add value, providing self-evaluations for managers (useful for trainers), a sample employee survey, a culture test, and a bibliography. A worthwhile book for managers and supervisors.


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