Newsletter   Secure Checkout   View Cart (0 items)  
Search:    Welcome Guest! Save up to 30-40% on most items with our awesome everyday discounts!

Dienstleistungsmanagement: Erfolgreicher Einsatz von prozessorientiertem Service Level Management [Hardcover]

Our Price $ 84.59  
Retail Value $ 89.99  
You Save $ 5.40  
Item Number 231028  
Buy New $84.59
Available on the Internet only.

Item description for Dienstleistungsmanagement: Erfolgreicher Einsatz von prozessorientiertem Service Level Management by Avy Ellis...

Die Erbringung von qualitativ herausragenden Dienstleistungen gewinnt immer mehr an Bedeutung. Wie lsst sich jedoch Qualitt von Dienstleistungen messen und effektiv steuern? In der EDV - oftmals Vorreiter beim Einsatz moderner Methoden - haben sich Qualittszusagen in Form von Service Level Agreements bewhrt. In diesem Buch geben wir eine detaillierte Einfhrung in das Management von Service Level Agreements, die auf jede Art von Dienstleistung zutreffen. Mit Hilfe eines fiktiven Projekts wird das Vorgehen bei der erfolgreichen Umsetzung von Service Level Management in einer zu implementierenden prozessorientierten Organisation erlutert. Der Leser erhlt damit ntzliche Hilfestellung bei eigenen Projekten und wird mit Tipps und Hinweisen auf mgliche Probleme und Schwierigkeiten vorbereitet. Abschlieend erzhlen erfahrene Projektmanagerund Fhrungskrfte,wiesie in ihren Projekten und Unternehmen Service Level Management einsetzen.

Promise Angels is dedicated to bringing you great books at great prices. Whether you read for entertainment, to learn, or for literacy - you will find what you want at!

Item Specifications...

Pages   213
Est. Packaging Dimensions:   Length: 9.37" Width: 6.3" Height: 0.71"
Weight:   1.06 lbs.
Binding  Hardcover
Release Date   Nov 7, 2003
Publisher   Springer
ISBN  3540405852  
ISBN13  9783540405856  

Availability  123 units.
Availability accurate as of May 28, 2017 02:50.
Usually ships within one to two business days from La Vergne, TN.
Orders shipping to an address other than a confirmed Credit Card / Paypal Billing address may incur and additional processing delay.

More About Avy Ellis

Register your artisan biography and upload your photo! Avy Ellis is a consultant, author and coach. In his professional career he early discovered the importance of communication skills. Since then he focused on how to succeed in all aspects of life using self development techniques. He lives and works in Germany and is happily married with the successful jewalry designer, Lali Ellis. Avy Ellis's first book published in 2003 was a pioneer work as it was the first extensive book about Service Level Management in Germany, Austria and Switzerland. It currently ranks among the top 30 in Process- and Quality Management books's best seller list.

Are You The Artisan or Author behind this product?
Improve our customers experience by registering for an Artisan Biography Center Homepage.

Product Categories

1Books > Calendars > Foreign Language
2Books > Foreign Language Books > German > All German Books
3Books > Foreign Language Books > German > Nonfiction
4Books > Foreign Language Books > German > Professional & Technical
5Books > Subjects > Business & Investing > Management & Leadership > Management

Reviews - What do customers think about Dienstleistungsmanagement: Erfolgreicher Einsatz von prozessorientiertem Service Level Management?

Be the first to write a review about Dienstleistungsmanagement: Erfolgreicher Einsatz von prozessorientiertem Service Level Management

Ask A Question or Provide Feedback regarding Dienstleistungsmanagement: Erfolgreicher Einsatz von prozessorientiertem Service Level Management

Item Feedback and Product Questions
For immediate assistance call 888.395.0572 during the hours of 10am thru 8pm EST Monday thru Friday and a customer care representative will be happy to help you!

Help us continuously improve our service by reporting your feedback or questions below:

I have a question regarding this product
The information above is incorrect or conflicting
The page has misspellings or incorrect grammar
The page did not load correctly in my browser or created an error.

Email Address:
Anti Spam Question. To combat spammers we require that you answer a simple question.
What color is the sky?
Leave This Blank :
Do Not Change This Text :

Add This Product Widget To Your Website

Looking to add this information to your own website? Then use our Product Widget to allow you to display product information in a frame that is 120 pixels wide by 240 pixels high.

    Copy and paste the following HTML into your website and enjoy!

Order toll-free weekdays 10am thru 10pm EST by phone: 1-888-395-0572 (Lines are closed on holidays & weekends.)
Customer Service | My Account | Track My Orders | Return Policy | Request Free Catalog | Email Newsletter

Gift Certificates
RSS Feeds
About Us
Contact Us
Terms Of Use
Privacy Policy