Item description for The Complete Idiot's Guide to Coping With Difficult People (Complete Idiot's Guides) by Arlene Uhl...
Keep your cool! You're no idiot, of course. You know you're not going to get along with everybody you meet, much less those people you deal with on a daily basis. But when dicey encounters escalate into tense confrontations, the instinctual "fight or flight" response is neither effective nor appropriate. The Complete Idiot's Guide to Coping with Difficult People offers effective techniques for keeping your cool in heated situations. In this audiobook, you get helpful information about the four types of difficult people -- including how to recognize and respond to them, useful self-protection strategies such as active listening, setting limits, and using your sense of humor, tactics for minimizing toxic behavior in any situation, and practical tips about how to make positive changes in difficult people. When they're difficult, take it easy. Understand why avoidance and aggression only make matters worse. Maintain your sense of worth among self-centered co-workers. Don't lose yourself in a relationship with someone who's self-absorbed. Choose your battles wisely. Watch out for signs of toxicity in others. Defend yourself against abuse without being abusive. Remember that anyone can have a bad day. Nurture your own patience, tolerance, and compassion for those around you.
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Format: Abridged, Audiobook, CD
Studio: Oasis Audio
Est. Packaging Dimensions: Length: 5.7" Width: 4.9" Height: 1" Weight: 0.4 lbs.
Release Date May 4, 2007
Publisher OASIS AUDIO #514
Series Complete Idiots Guide
ISBN 1598592211 ISBN13 9781598592214
Availability 0 units.
More About Arlene Uhl
Arlene Matthews Uhl is a psychotherapist, a professor of developmental psychology, and the author of numerous books on a variety of self-help subjects including "Seven Keys to Calm; Excited, Exhausted, Expecting: The Emotional Life of Mothers-To- Be"; and "Why Did I Marry You, Anyway?: A Practical Guide to the First Years of Marriage," Sheas published articles in "Money magazine, McCallas, the San Francisco Chronicle, Chicago Tribune," and "Poets & Writers,"
Reviews - What do customers think about The Complete Idiot's Guide to Coping With Difficult People (Complete Idiot's Guides)?
Handy, practical, down-to-earth, and smart Jun 17, 2007
I had just gotten back from a vacation to face a slew of, you guessed, it, diffiult people when a friend of mine sent me this book. Fortunately it is so well organized that I was able to zero in on help for each type of tough situation and person that I was faced with. The book offers very practical step-by-step methods for dealing with self-involved types, overly demanding blowhards, nit-picking perfctionists, passive agressive obstructionists, and just plain old "garden variety" rude, thoughtless people. Its strategies are not only effective but also will leave you feeling good about yourself and the way you handled things. The most important piece of advice in this book: You can't control anyone else but you can always control the way you react to them. In the end, that make you the powerful one. (BTW, see also this author's Complete Idiots Guide to Beating Stress.)